Open To Work
Briceson Jackson
Oklahoma City,OK
Summary
Retail professional with extensive experience at Starbucks, specializing in team training and customer satisfaction. Demonstrated expertise in inventory management and conflict resolution, enhancing operational efficiency and customer loyalty. Proficient in cash handling and communication, contributing to improved shopping experiences and business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Norman, US
10.2024 - 02.2026
- Supervised daily operations, ensuring compliance with company policies to facilitate efficient workflow.
- Trained and mentored new team members on service standards, enhancing team readiness and performance.
- Resolved customer complaints, fostering positive relationships and improving overall customer satisfaction.
- Clarified job duties, expectations, and policies to employees, enhancing team understanding and accountability.
- Executed cash handling tasks, including money counting and register balancing, to uphold financial accuracy.
Online Shopper
BGC Partners
Broken Arrow, US
07.2023 - 10.2024
- Verified order items and totals during checkout to enhance customer satisfaction.
- Communicated order status updates to customers to maintain transparency.
- Processed customer orders with inventory management systems to streamline order fulfillment.
- Assisted customers with loading purchased items into their vehicles in the parking lot. to improve overall shopping experience.
Sales Associate
Kure CBD and Vapor
Moore, US
10.2021 - 08.2022
- Assisted customers in navigating product options to find suitable choices. in selecting CBD products tailored to individual needs, enhancing satisfaction.
- Educated customers on benefits and usage guidelines for CBD products.
- Resolved customer inquiries and concerns with exceptional service, fostering loyalty.
- Processed sales transactions accurately and efficiently, contributing to smooth operations.
- Maintained cleanliness and organization of sales area to enhance customer experience.
- Demonstrated in-depth knowledge of devices used for product application.
- Delivered products using truck delivery service to ensure timely receipt.
Sales Associate
Vapor World
Norman, US
10.2019 - 09.2020
- Guided customers in locating devices, juices, and glass pieces, enhancing their shopping experience.
- Educated customers on product benefits and usage, ensuring informed purchasing decisions.
- Troubleshot and resolved device issues, boosting customer satisfaction.
- Maintained cleanliness and functionality of sales floor and equipment, supporting optimal store presentation.
Assistant Manager
Subway
Norman, US
09.2016 - 09.2019
- Managed daily store operations during head manager's absence, maintaining service quality and operational continuity.
- Developed customer relationships, fostering loyalty and promoting repeat business.
- Trained staff on food safety and customer service standards to ensure compliance.
- Collaborated with management to create strategic plans, supporting business growth initiatives.
Education
High School Diploma - Moore, OK
Southmoore High School
Moore, OK08.2016
Skills
- Retail management
- Sales and merchandising
- Inventory management
- Loss prevention
- Cash handling
- Assistant manager experience
- Training
- Microsoft Office proficiency
- Data entry accuracy
- Communication skills
- Conflict resolution
- Customer service excellence
Certification
Driver's License
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$0/hr - $100/hrTimeline
Shift Supervisor
Starbucks
10.2024 - 02.2026
Online Shopper
BGC Partners
07.2023 - 10.2024
Sales Associate
Kure CBD and Vapor
10.2021 - 08.2022
Sales Associate
Vapor World
10.2019 - 09.2020
Assistant Manager
Subway
09.2016 - 09.2019
High School Diploma - Moore, OK
Southmoore High School