David Wren
Saint Paul
Summary
Experienced customer service professional with nearly 19 years of expertise in retail, financial analysis, and team leadership. Skilled in shift management, client relations, and process improvement, with an MBA and proven ability to drive sales and enhance customer satisfaction. Seeking a customer service role to leverage strong communication and problem-solving skills in a dynamic environment. Willing to relocate: Anywhere
Overview
19
19
years of professional experience
Work History
Shift Supervisor
Lindt Chocolate
Eagan, MN
02.2022 - 05.2026
- Delivered outstanding customer service to guests on the sales floor and at the register
- Assisted customers with product selection and educated them about chocolate varieties
- Supported sales initiatives to help drive store revenue
- Managed cash register operations and balanced end-of-day transactions
- Maintained a clean, organized, and welcoming store environment
- Trained and supervised team members to ensure excellent service standards
- Handled customer inquiries and resolved issues promptly
- Assisted with inventory management and restocking shelves
Shift Supervisor
Holiday Stationstores
Lakeville, MN
02.2019 - 09.2019
- Managed daily store operations and supervised junior staff
- Ensured shelves were well stocked and store was clean
- Provided prompt and friendly customer service at the register
- Assisted with balancing cash drawers and end-of-day procedures
- Addressed customer questions and resolved concerns efficiently
Manager
LAND O’Lakes
Arden Hills, MN
07.2017 - 09.2019
- Led Hyperion development for financial planning and reporting solutions
- Provided technical leadership and mentorship to on-shore and off-shore teams
- Supported financial and accounting business partners with system enhancements
- Ensured system security and data integrity for financial applications
- Managed team and provided guidance for financial support team
Sr. Software Consultant
AST Corporation
Naperville, IL
11.2013 - 05.2017
- Developed Hyperion Planning and Essbase applications for public sector clients
- Streamlined budgeting and forecasting processes using business rules and workflow
- Enhanced reporting and analysis capabilities with Hyperion Financial Reporting
- Provided technical support and training to client teams
- Supervised teams up to 12 consultants
- Assisted in interviewing candidates for consulting roles
Project Manager
Checkpoint Technologies
Akron, OH
07.2013 - 10.2013
- Led design and implementation of Hyperion EPMA Planning application
- Improved budgeting and forecasting processes for manufacturing organization
- Enhanced reporting capabilities to support business decision-making
- Managed and trained junior staff
Sr. Hyperion Consultant
Deloitte
Minneapolis, MN
08.2012 - 07.2013
- Led development of Hyperion Essbase ASO reporting cube for streamlined reporting for multinational operation
- Managed Hyperion Financial Report and SmartView development
- Assisted in system training and maintained system security
- Provided technical training for onshore and offshore resources
Manager
AgriBank
Saint Paul, MN
10.2007 - 08.2012
- Managed cost allocation and pricing methodology for Farm Credit district
- Implemented monthly rolling forecast process for improved accuracy
- Enhanced annual pricing process to reduce errors
- Worked cross functionally to establish positive relationships with the financial organization
Education
Business Administration - Accounting Emphasis
NATIONAL AMERICAN UNIVERSITY
Saint Paul, MNBusiness Administration - undefined
UNIVERSITY OF ST. THOMAS
Saint Paul, MNSkills
- Processing cash transactions
- Written communication
- Shift management
- Analysis skills
- Office experience
- Retail sales transactions
- Balancing end-of-day transactions
- Guest relations
- Retail management
- Microsoft Office
- Customer support
- Delegation
- Leadership
- Attention to detail
Languages
English
Awards
Finalist - Bloomington Diamond Service Award
April 2024
Additional Information
Authorized to work in the US for any employer
Timeline
Shift Supervisor
Lindt Chocolate
02.2022 - 05.2026
Shift Supervisor
Holiday Stationstores
02.2019 - 09.2019
Manager
LAND O’Lakes
07.2017 - 09.2019
Sr. Software Consultant
AST Corporation
11.2013 - 05.2017
Project Manager
Checkpoint Technologies
07.2013 - 10.2013
Sr. Hyperion Consultant
Deloitte
08.2012 - 07.2013
Manager
AgriBank
10.2007 - 08.2012
Business Administration - Accounting Emphasis
NATIONAL AMERICAN UNIVERSITY
Business Administration - undefined
UNIVERSITY OF ST. THOMAS