Billy Pho
North Hills,CA
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling, and team management. Successful at overseeing all areas of operations. Made adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Shift Manager/Cashier/Customer Service
Saticoy Smoke Shop
Van Nuys, CA
03.2025 - 04.2026
- Supervised daily operations at Saticoy Smoke Shop, maintaining smooth workflow during shifts.
- Greet and assist customers in a friendly and professional manner
- Provide knowledgeable customer service and help customers locate products
- Assisted customers with product selection and store questions.
- Operated point-of-sale system, ensuring accurate and efficient transaction processing.
- Operate the cash register and POS system
- Handle cash and card transactions accurately
- Managed cash drawer and register counts, ensuring accurate closing reconciliation.
- Monitor inventory and notify management of low-stock items
- Stock, organize, and maintain merchandise
- Restocked vape, tobacco, and accessory merchandise throughout the sales floor.
- Maintained a clean and organized store
- Verified the customer's age and followed tobacco sales compliance rules.
Delivery Driver/Warehouse/Customer Service
Roots and buds
North Hollywood, CA
09.2023 - 07.2024
- Delivered Roots and buds orders to customer locations using assigned routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Handled customer deliveries with courteous service and clear communication.
- Loaded delivery vehicle with packaged Roots and buds products and supplies.
- Verified order details against delivery manifests before leaving facility.
- Inspected vehicle for safety issues before each delivery shift.
- Maintained accurate delivery records, signatures, and route paperwork.
- Communicated with Roots and buds staff about order changes and delays.
- Followed company procedures for safe handling of Roots and buds products.
Sales Associates, .Delivery Driver, Packager
The Syndicate - Tarzana
Tarzana, CA
11.2021 - 02.2022
- Ensured products were accurately labeled for customer clarity and inventory tracking.
- Processed customer transactions as cashier and offered tailored product recommendations to enhance shopping experience.
- Greeted customers and delivered personalized product guidance to improve satisfaction at The Syndicate Tarzana retail floor.
- Processed sales transactions using a point-of-sale system and handled cash accurately.
- Answered questions about product features, pricing, and availability.
- Assisted customers with fitting room support and product selection.
- Restocked merchandise and maintained organized displays throughout the sales area.
- Conducted inventory counts and managed incoming merchandise deliveries to ensure stock accuracy.
- Greeted customers and provided exceptional customer service.
Education
diploma -
Grover Cleveland Charter HighSchool
Reseda, CABusiness Marketing (College) -
LA Pierce College
CaliforniaSome College (No Degree) - interdisciplinary program
Academy of Art and Technology, a California Partnership Academy
Santa Clarita , CASkills
- Attention to detail
- Organizational skills
- Crop rotation Maintaining an organized workspace Merchandising Cash handling Quality
- Client services experience within retail industry
- Retail sales transactions
- Mechanical troubleshooting
- Punctual, tech-savvy Attention to detail Guest services Driving Clean workspace maintenance
- Customer service
- Activity sales targets
- Detecting counterfeit currency
- Retail math
- Cash handling machinery
- Inventory management
- Grocery store
- Manufacturing facility experience
- Packaging Warehouse experience Herb gardening Basic math Commercial driving Greenhouse
- Customer retention
- Retail management
- Operation Construction Cashiering Customer service Teamwork Heavy lifting Greeting
- POS systems
- Retail customer service procedures
- Standards in production Delivery driver experience POS systems Pruning (plant care) Computer
- Payment verification
- Bilingual
- Computer operation
- In customer service, people-person, communication skills, quick learner, hard working, dependable
- Retail store experience
- Active listening
- Customers Balancing cash drawers Box truck
- Merchandising
- Manufacturing management
- Experience Phone communication Commercial Vehicle Experience POS Retail sales Experience
- English
- Balancing cash drawers
- Processing cash transactions
- Cash register operations
- Picking & packing
- POS operation
Personal Information
Driving License: Driver's License
Certification
Driver's License
Timeline
Shift Manager/Cashier/Customer Service
Saticoy Smoke Shop
03.2025 - 04.2026
Delivery Driver/Warehouse/Customer Service
Roots and buds
09.2023 - 07.2024
Sales Associates, .Delivery Driver, Packager
The Syndicate - Tarzana
11.2021 - 02.2022
diploma -
Grover Cleveland Charter HighSchool
Business Marketing (College) -
LA Pierce College
Some College (No Degree) - interdisciplinary program
Academy of Art and Technology, a California Partnership Academy