Skye Allen
Zachary,Louisiana
Summary
Customer-focused professional with strong leadership, communication, and problem-solving skills developed through retail and pharmacy support experience. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Proven ability to manage team operations, assist customers, explain information clearly, and ensure positive service experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Shift Manager / Customer Service Associate
Walgreens
Zachary, Louisiana
10.2022 - Current
- Lead shift operations by supervising team members and ensuring smooth daily store performance.
- Provide high-level customer service by identifying customer needs and resolving concerns in a fast-paced environment.
- Assist customers with transactions, product recommendations, and service questions while maintaining professionalism and efficiency.
- Support pharmacy operations by helping communicate information clearly to customers and assisting with general inquiries.
- Handle payment processing, register balancing, and daily transactions with strong accuracy and attention to detail.
- Manage multiple customer requests while maintaining organization and excellent service standards.
- Help train and support new employees to ensure efficient store operations.
- Addressed customer inquiries and resolved issues to improve overall satisfaction ratings.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Shift Leader
Murphy USA
03.2021 - 10.2022
- Supervised shift operations and ensured smooth daily store performance.
- Assisted customers with purchases, payments, and problem resolution.
- Managed cash handling and register balancing.
- Maintained store organization and supported team members during busy periods.
- Completed cash and credit card transactions accurately using POS software.
Education
General Studies -
Mineral Area College
Park Hills, Missouri05-2021
High School Diploma -
Zachary High School
Zachary, Louisiana05-2020
Skills
- Customer Relationship Management
- Leadership & Team Support
- Communication & Customer Education
- Problem Resolution
- Multitasking in Fast-Paced Environments
- Payment Processing & POS Systems
- Team Collaboration
- Attention to Detail
- Service Coordination
Timeline
Shift Manager / Customer Service Associate
Walgreens
10.2022 - Current
Shift Leader
Murphy USA
03.2021 - 10.2022
General Studies -
Mineral Area College
High School Diploma -
Zachary High School