Brid-gette Mahone
St Louis,MO
Summary
Dedicated and adaptable professional with 10+ years of experience across customer service, fraud investigation, and administrative support roles. Known for strong interpersonal skills, attention to detail, and a passion for delivering excellent customer experiences. A quick learner who thrives in fast-paced environments and is committed to continuous growth.
Overview
17
17
years of professional experience
Work History
Fraud Specialist
Citibank
O'Fallon, MO
03.2025 - Current
- Investigate potential fraudulent activity on existing credit card accounts.
- Respond to client inquiries and resolve service-related concerns.
- Verify card member activity and apply appropriate fraud prevention procedures.
- Maintain compliance with policies, regulations, and ethical standards.
- Consistently meet or exceed team performance metrics.
Customer Support Specialist
Goldschmitt & Associates
Chesterfield, MO
10.2022 - 03.2024
- Scanned and indexed large volumes of documents daily, ensuring accuracy.
- Identified and labeled documents using specialized software.
- Responded to student loan inquiries and created repayment plans per federal/state regulations.
- Maintained data security while providing excellent service.
Plastic Component Operator
Nike
Saint Charles, MO
02.2019 - 06.2023
- Operated machinery to cut, inflate, and inspect plastic components.
- Packaged finished products and handled scrap materials.
- Performed advanced testing, quality checks and audits.
- Supported training of new employees.
Sales Distributor
It Works! Global
St Louis, MO
07.2017 - 03.2019
- Marketed and sold health and wellness products online and in-person.
- Organized promotional events and built a loyal customer base.
- Built strong customer relationships and mentored new sales reps
Contact Representative
Internal Revenue Service, IRS
St Louis, MO
11.2016 - 10.2017
- Provided technical support to taxpayers in a secure call center environment.
- Handled and protected confidential financial information.
Sales Representative
Ralph Lauren
Chesterfield, MO
10.2015 - 06.2017
- Processed merchandise shipments and supported floor set displays.
- Delivered attentive customer service on the sales floor and at the register.
- Helped train new employees.
Emergency Services Specialist
AAA Auto Club Group
St Louis, MO
08.2015 - 04.2016
- Handled emergency roadside requests and deescalated high-tension situations.
- Delivered rapid and compassionate customer support under pressure.
Loan Service Representative
State Farm Bank
Earth City, MO
09.2012 - 03.2015
- Processed vehicle loans and credit card applications; liaised with agents and customers.
Care/Tech Representative
Convergys
Arnold, MO
11.2010 - 06.2012
- Resolved billing and technical support issues for mobile customers.
- Processed warranty claims and guided users through troubleshooting steps.
Customer Service Representative
Old Navy
St Louis, MO
11.2008 - 06.2011
- Assisted customers on the sales floor and at checkout.
- Stocked, priced merchandise, and trained new staff.
- Managed cash register balancing at opening and closing.
Education
General Studies
Soldan International Studies High
St Louis, MO05.2008
Skills
- Customer Service & Support
- Fraud Investigation
- Conflict Resolution
- Document Management
- Call Center Operations
- Loan Processing
- Team Collaboration & Training
- Data Entry & Verification
Timeline
Fraud Specialist
Citibank
03.2025 - Current
Customer Support Specialist
Goldschmitt & Associates
10.2022 - 03.2024
Plastic Component Operator
Nike
02.2019 - 06.2023
Sales Distributor
It Works! Global
07.2017 - 03.2019
Contact Representative
Internal Revenue Service, IRS
11.2016 - 10.2017
Sales Representative
Ralph Lauren
10.2015 - 06.2017
Emergency Services Specialist
AAA Auto Club Group
08.2015 - 04.2016
Loan Service Representative
State Farm Bank
09.2012 - 03.2015
Care/Tech Representative
Convergys
11.2010 - 06.2012
Customer Service Representative
Old Navy
11.2008 - 06.2011
General Studies
Soldan International Studies High