Summary
Overview
Work History
Education
Skills
Softball, cooking and shopping
Quote
Timeline
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Bridgette Southall

Licensed Claims Adjuster
ALabama

Summary

First-rate Technician with 2 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in cellphone diagnostics, repair and subject matter expert on the latest iPhones. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Technical Support Specialist

Verizon Wireless
Saraland, AL
09.2018 - 09.2021
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

Independent Contractor

Courier Express Delivery
Corpus Christi, TX
06.2015 - 08.2018
  • Collaborated closely with clients to better understand entire project scope.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Introduced new methods, practices and systems to reduce turnaround time.

Education

Associate of Science - Science And Mathematics

S. D. Bishop State University
Mobile
09.1982 - 06.1984

Skills

Software diagnosis

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Softball, cooking and shopping

Softball is a very exciting sport that require the use of your entire body. It require a team effort and everybody wins. Cooking is aroma therapy. Somtimes, I can fill up on the flavors alone. I often trying to improve on recipes left by my parents. And, who don't love shopping. The ideal that somebody gets me according to what they have designed. I mean, I can breathe again after shopping. Let's go!

Quote

Go see it for yourself! You learn more from what you see than from what you hear.
Bridgette Southall

Timeline

Technical Support Specialist

Verizon Wireless
09.2018 - 09.2021

Independent Contractor

Courier Express Delivery
06.2015 - 08.2018

Associate of Science - Science And Mathematics

S. D. Bishop State University
09.1982 - 06.1984
Bridgette SouthallLicensed Claims Adjuster