Bridget Andrews

Lake In The Hills,IL

Summary

Business owner and licensed cosmetologist with 20 years of experience leading teams, managing operations, and driving revenue growth. Highly skilled in business administration, client relations, team leadership, and multi‑location retail operations. Adept at building strong relationships, optimizing workflows, developing staff, and creating a positive and productive work environment. Seeking to leverage extensive management, scheduling, training, and customer service expertise in an office, administrative, or management‑support role.

Overview

years of professional experience

Work History

Independent Business Owner / Stylist

Hair Haven Salon

Schaumburg, Illinois

09.2016 - Current

Operate all aspects of an independent business including budgeting, scheduling, inventory, and client communication.
Manage social media presence, marketing, and customer outreach to support business growth.
Maintain strong client relationships and deliver high‑quality services that drive repeat business.
Track financials, analyze sales, and implement strategies to improve revenue.
Stay current on industry trends to expand offerings and maintain competitive services.

Salon Manager / Master Stylist

Hair Cuttery

02.2009 - 08.2016

Managed salon operations including scheduling, staff performance, budgeting, and retail merchandising.
Led, coached, and motivated staff to achieve company goals and increase productivity.
Conducted interviews, hired and onboarded new team members, and handled employee evaluations.
Organized weekly meetings, conference calls, and training sessions.
Resolved customer concerns, maintained service quality, and ensured a positive client experience.
Drove retail sales, oversaw product orders, and implemented promotional strategies.
Achieved a 75%+ booking request rate and met or exceeded monthly revenue goals.

Stylist

Claude Thomas Salon & Spa

08.2007 - 02.2009

Built and maintained client relationships, increasing personal clientele by over 30%.
Assisted in hair extension services and supported senior stylists with advanced techniques.
Promoted retail products through strong product knowledge and customer communication.

Education

School of Cosmetology -

Arlington Academy

Skills

Business & Operations Management
Customer Service & Client Relations
Scheduling & Calendar Management
Administrative Support & Organization
Staff Leadership & Training
Social Media Management

Budgeting & Financial Tracking
Multi‑tasking & Time Management
Conflict Resolution & Problem Solving
Retail Sales & Upselling Strategies
Adaptability & Fast Learning

Awards

Managed a top‑performing salon out of 900+ locations.
Earned a trip to Cancun in first year as manager due to performance.
Top retail performer.

Timeline