Bridget Blakeney
Purvis,MS
Summary
Dynamic and results-oriented professional with a proven track record at TTEC, excelling in high-pressure environments through exceptional problem-solving and time management skills. Demonstrated ability to enhance team performance and customer satisfaction by implementing effective training solutions and fostering a collaborative work culture. Skilled in balancing multiple priorities, ensuring seamless operational efficiency.
Overview
6
6
years of professional experience
Work History
Blue Shield of California
TTEC
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Managed an average of 20 incoming calls per day.
Rodan + Fields
TTEC
07.2020 - 11.2024
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with colleagues to share best practices and enhance overall team performance.
- Improved overall call center performance by identifying skill gaps and providing targeted training solutions.
- Encouraged agents to find creative solutions to problems and maintain motivation.
- Balanced multiple responsibilities simultaneously in a fast-paced environment, prioritizing tasks effectively to meet deadlines without sacrificing quality of workmanship or attention to detail.
- Managed an average of 45 incoming calls and emails per day.
The National World War II Museum
BKS
06.2019 - 07.2020
- Excellent communication skills, both verbal and written.
- Worked well in team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Ensured seamless transitions between shifts by implementing thorough handover procedures for accurate information exchange among employees.
Education
GED -
Pearl River Community College
Poplarville, MS09-2013
Skills
- Friendly, positive attitude
- Problem-solving
- Time management
- Flexible and adaptable
- Typing
- Multi-Tasking
- Experience with Salesforce, VDI, SRW, DAAS, Five9, Avaya
- Data Entry
- Coaching and mentoring
- Conflict Deescalation
- Electronic information systems
- Call center background
Timeline
Blue Shield of California
TTEC
11.2024 - Current
Rodan + Fields
TTEC
07.2020 - 11.2024
The National World War II Museum
BKS
06.2019 - 07.2020
GED -
Pearl River Community College
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