Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keana Gray

Rowlett,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Im a hard worker i tend to stay at a job for years unless something happens that causes me to leave im always punctual. I am always on time or early for every job i have worked, i always push myself no matter what the occasion is i go above and beyond expectation.

Overview

2
2
years of professional experience

Work History

Blue Shield of California

TTEC
03.2024 - Current
  • I deal with insurance, claims, override, doctors, everything about healthcare etc.
  • Worked effectively in fast-paced environments.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Optumrx Healthcare

TTEC
09.2022 - 02.2024
  • I deal with refilling Prescription, mailing prescription, calling doctors office and deductible
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Barclays's Bank Customer Experience Agent

Alorica - California
04.2022 - 09.2023
  • Call center agent for Barclays Bank I deal with credit cards and gift cards
  • I answer phones at a timely matter and I view statements.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Also was a manger
  • Onboarded new employees with training and new hire documentation.

TurboTax Customer Experience Agent

Alorica - California
03.2022 - 04.2022
  • TurboTax customer agent deal with taxes etc.
  • Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels.

Education

High School Diploma -

Pacific High School
01.2012

Skills

  • Product sales
  • Promotional sales events
  • Marketing and sales experience (4 years) Call Center experience 4 years
  • Salesforce
  • Cold Calling
  • Banking
  • Tax Return Filing
  • Billing
  • Customer Service
  • Outbound Calling

Timeline

Blue Shield of California

TTEC
03.2024 - Current

Optumrx Healthcare

TTEC
09.2022 - 02.2024

Barclays's Bank Customer Experience Agent

Alorica - California
04.2022 - 09.2023

TurboTax Customer Experience Agent

Alorica - California
03.2022 - 04.2022

High School Diploma -

Pacific High School
Keana Gray