Overview
Work History
Education
Skills
Affiliations
Bridget Bright

Bridget Bright

Mulberry,FL

Overview

26
26
years of professional experience

Work History

Customer Service Representative

OneTouch Direct
08.2023 - 04.2024
  • Company Overview: Third party for At&T
  • Taking calls for new line services and helping customers manage their accounts in a call center environment using two computer screens
  • Also selling At&T internet products and services
  • Third party for At&T
  • Taking calls for new line services and helping customers manage their accounts in a call center environment using two computer screens
  • Also selling At&T internet products and services

Claims Processing

Transamerica-TCS Eserve
04.2022 - 09.2022
  • Helping customers with first notice of death and the entire claim process
  • Helping customer with collecting documents such as death certificate and claim forms

Realtor working lead generation program

Madison Allied LLC
01.2021 - 01.2022

Referral Agent, Scout

ParkPlace Network Realty
05.2020 - 10.2021

Appointment schedule

Florida Water Analysis
01.2020 - 06.2020
  • Schedule appointments for water softener company
  • Did callback to confirm appointments and reschedule if necessary

Sykes
06.2016 - 12.2019
  • Company Overview: We are a client for At&T
  • Taking customer service calls for At&T and helping customer read and understand their bills
  • We also sell Directv as well as other At&T services such as phones and phone plans to customers who are eligible for service
  • We also take payments and make payment adjustments for the customer
  • We are a client for At&T
  • Taking customer service calls for At&T and helping customer read and understand their bills

Residential Sales Agent

Hohman Homes Realty
04.2018 - 06.2019
  • Working with investors as well as Property Management
  • Sold residential real estate, investment sales
  • Work as a Fannie Mae Agent as well as REOs
  • Work closely with customers and investors from contract to closing
  • Negotiations with banks as well as realtors a party to the transaction
  • Made sure that inspection and loan process runs smoothly by staying in touch with all parties involved, meeting all deadlines

Customer Service Rep

Affinity Marketing
05.2015 - 01.2016
  • Took phone calls from customers interested in booking vacation all over the US
  • Once a vacation is booked they were confirmed by our verifications department

Senior Loan Closer

Bank of America
01.2013 - 10.2013
  • Oversaw, processed, and reviewed all HUD/Settlement statements for closing on FHA/VA, Fannie Mae, Freddie Mac, and Trust Docs on conventional financing
  • Assisted the processors and originator on Fees, pricing, and cost of mortgages before closings
  • I serviced over 30 closings a day which includes checking wires to make sure they match in the system and in accordance with each investor guidelines

Loan Processor Assistant (LPA)

PHH Mortgage Corporation
08.2012 - 12.2012
  • Processed and assisted the processors on their loans, which includes ordering payoffs, Verification of Employment, Subordination agreements, negotiating payoffs and servicing fees with various lenders
  • Stack numerous files in order for closing and to sell to numerous investors
  • Oversaw title work and mortgage deeds on loans

Title and Mortgage Analyst III

Bank of America
10.2011 - 07.2012
  • Processed and reviewed files for anything legal entities that may be incorrect on title
  • Worked with the closing department to oversee all Hud and Title statements before the loan closes
  • Developed training procedures within Fannie Mae/Freddie Mac guideline for negotiators
  • Helped maintain accurate number of title, deeds, and loan filings for auditing purposes for the investors

Short sale Negotiator/Reo Specialist

Trinity Realty Estate
12.2007 - 09.2011
  • Oversaw the Reo/ Fannie Mae department, which includes writing contracts following them from beginning to closing
  • Worked promptly with the negotiators from day to day with direct communication with them and the asset managers
  • Performed comparable Market Analysis and Brokers price opinion for the listings
  • Assisted with the processing, accounting and paying of the expenses for Fannie Mae listings
  • Performed regular credit checks and application processing for any properties that need to be rented for Housing Urban Development and Fannie Mae/Freddie Mac Homes

Realtor

First Trust Real Estate
11.2005 - 11.2007
  • Listing and selling residential properties
  • Showing properties, listing properties, looking up values and comps on the property, working with Buyers and Sellers

Processing and Closing Coordinator Supervisor

Vista Capital Mortgage Inc.
06.2004 - 05.2006
  • Oversaw all title work, Settlement Statements for closing
  • Performed Quality Control Checks for fee ordinance according to FHA/Fannie/Freddie Guidelines
  • Managed and trained over 34 processors daily
  • Performed accounting structure for Loss litigation process for the assigned attorney offices

Customer Service Rep

Kelly Services/ First Coast Service Options
04.2003 - 06.2004
  • Working with Medicare recipients in a call center setting, helping them solve their Medicare issues
  • Looking up claims and giving them claim status, as well as sending out Medicare notes

Tax Preparer

Jackson Hewitt Tax Service
01.1998 - 04.2003
  • Prepare individual tax returns, advising the customer and issuing tax return checks
  • Was the head tax preparer for both offices

Education

Professional -

Watson School of Real Estate, Jacksonville, Florida
12.2001

Associate Degree - Travel and Tourism

Shelton State College, Tuscaloosa, Alabama
12.1995

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Affiliations

  • National Association of Realtors, 06/01/05, Present
  • Florida Association of Realtors, 06/01/05, Present
  • Northeast Florida Association of Realtors, 06/01/05, 06/01/11
  • Greater Tampa Association of Realtors (Gtar), 03/01/15, Present

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Bridget Bright