Summary
Work History
Education
Skills
Timeline
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Bridget Clark

Tallahassee,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

EAP Worklife Customer Support Associate

Aetna
Tallahassee, FL
02/22/23 - Current
  • Built and maintained working relationships with peers and upper management.
  • Shadowing and providing guidance to new care partners on how to effectively contribute to the team.
  • Answering incoming calls providing frontline customer support and assistance.
  • Maintain records of members interactions.
  • Collaborate with other departments to resolve complex issues quickly.
  • Remaining calm and professional in stressful circumstances and effectively defuse tense situations.
  • Providing guidance to team members on best practices in customer service.

Administrative Assistant

CVS Pharmacy
Tallahassee, FL
11/07/21 - 02/10/23
  • Manage physical and digital files, monitor spreadsheets and updated reports to coordinate product materials.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Scheduled staff an monitored resource allocation to provide optimal coverage and service.
  • Answered phone calls and emails to provide timely information, resulting in effective business correspondence.
  • Provide secretarial and office management support while building cooperative working relationships.
  • Scheduled appointments, meetings and events for senior management staff.
  • Prepared and prioritized calendar and correspondence.
  • Inventoried and ordered supplies for office staff and stores.
  • Delivered exceptional customer service through direct communications with clients and team members.

Pharmacy Technician

CVS Pharmacy
Tallahassee, FL
11/07/17 - 11/15/21
  • Teamed with pears, technicians and pharmacists to prioritize and complete orders.
  • Create new customer profiles and updated demographics , allergies and new medications in pharmacy computer system.
  • Assisted pharmacies with clearing high volume of prescriptions and respond to customer questions.
  • Interpreted and processes medication orders under the supervision of the pharmacist.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Verified prescriptions and drug labels, document and packages.

Shift Supervisor

CVS Pharmacy
Tallahassee, FL
05/06/06 - 11/06/17
  • Assisted upper management with daily operations to meet standard of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Assessed operations and I adjusted scheduling to maximize productivity.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees maintain productivity and customer service levels.
  • Educated customers about offerings, promotions and pricing to boost sales.

Education

Hopkins High School
Hopkins, MI
01-1997

Skills

  • Electronic Records Management
  • Meeting planning
  • Excel Spreadsheets
  • Judgment and decision making
  • Task prioritization
  • Schedule management
  • Verbal and written communications
  • Report preparation
  • Professional and courteous
  • Planning travel itineraries

Timeline

EAP Worklife Customer Support Associate

Aetna
02/22/23 - Current

Administrative Assistant

CVS Pharmacy
11/07/21 - 02/10/23

Pharmacy Technician

CVS Pharmacy
11/07/17 - 11/15/21

Shift Supervisor

CVS Pharmacy
05/06/06 - 11/06/17

Hopkins High School

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Bridget Clark