Bridget Davis
Intake Coordinator
Las Vegas,NV
Summary
Hardworking customer service representative that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Intake Representative
RDI Connect
Las Vegas, NV
12.2021 - Current
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Determined eligibility for counseling and referral for over clients daily.
- Entered referrals into appropriate system based on type of referral obtained.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Sales Consultant
RevGain
Las Vegas, NV
10.2020 - 12.2021
- Maximized customer retention by resolving issues quickly.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Organized sales paperwork, presented proposals and finalized contracts.
Neonatal Nurse Assistant
Woman’s Hospital
Baton Rouge, LA
02.2015 - 06.2019
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Arranged discharges and patient transportations.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Provided clerical support, addressing routine and special requirements.
- Charted vital signs and added telemetry strips to charts.
- Answered multi-line telephone system, provided information and directed calls.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Prepared meeting rooms and materials and recorded important information.
- Prepared admissions charts and scanned records.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
No Degree - Liberal Arts And General Studies
Northwestern State University of Louisiana
Natchitoches, LAHigh School Diploma -
St. Amant High School
Saint Amant, LA 08.1993 - 06.1997
Skills
Written and oral communication
Database Management
LiveChat
Call center operations
Keyboarding
Transcription
Warehousing functions
POS systems expert
Multi-line phone talent
Professional telephone demeanor
Medical terminology knowledge
Eligibility review
Application assessments
Intake assessment
Consultation and advisory
Critical thinking skills
Case management
Flexible and Adaptable
Clerical Support
G-Suite
Data verification
Records management
Bookkeeping
Timeline
Intake Representative
RDI Connect
12.2021 - Current
Sales Consultant
RevGain
10.2020 - 12.2021
Neonatal Nurse Assistant
Woman’s Hospital
02.2015 - 06.2019
High School Diploma -
St. Amant High School
08.1993 - 06.1997
No Degree - Liberal Arts And General Studies
Northwestern State University of Louisiana