Bridget Dew
Pineland,Tx
Summary
Dynamic Loan Administrative Assistant with proven expertise at SouthSide Bank in streamlining loan processing and enhancing client satisfaction. Skilled in loan documentation and customer relations, I excel in problem-solving and communication, fostering strong relationships that drive efficiency and trust. Adaptable and detail-oriented, I thrive in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Loan Administrative Assistant
SouthSide Bank
San Augustine, TX
06.2018 - 10.2024
- Processed loan documentation for accuracy and compliance with regulatory requirements.
- Coordinated communication between clients, loan officers, and underwriters to streamline loan processing.
- Managed loan file organization to ensure timely access to critical information for stakeholders.
- Assisted in the development of training materials for new staff on loan processing procedures.
- Monitored application progress and proactively addressed issues to enhance client satisfaction.
- Demonstrated adaptability by quickly learning new software programs as needed in order to streamline work processes for increased productivity.
- Assisted customers in understanding complex financial concepts related to their loans, fostering trust and rapport through clear explanations tailored to individual needs.
- Managed communication between borrowers, lenders, and internal teams to ensure smooth progression throughout the entire lending process.
- Cultivated strong relationships with clients through consistent follow-up on outstanding items, leading to quicker resolutions and a positive experience for all parties involved.
- Collaborated closely with other departments such as sales, underwriting, and closing teams to ensure seamless coordination of all aspects of the loan process.
- Achieved high levels of accuracy within deadline-driven environments while managing multiple loans simultaneously from initiation through closing stages.
- Answered inquiries and provided superior customer service to clients.
- Managed over 20 calls per day with customers.
Teller
SouthSide Bank
San Augustine, TX
06.2017 - 06.2018
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Managed cash drawer operations, maintaining balanced accounts throughout shifts.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Trained new tellers on operational procedures and customer service standards to enhance team performance.
- Managed over 20 calls per day for customer service.
Sales Clerk
Ann's Tackle Shop
Jasper Tx
03.2016 - 04.2017
- Managed inventory levels to ensure product availability and minimize stockouts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in merchandising displays to enhance product visibility and attract customers.
- Processed sales transactions efficiently using point-of-sale systems.
- Collaborated with team members to streamline checkout processes, improving overall efficiency.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Managed approximately 20 incoming calls per day for customers.
Education
No Degree - Education
Angelina College
Lufkin, TX01-2027
High School Diploma -
West Sabine High School
Pineland, TX06-1992
Skills
- Loan servicing
- Office administration
- Microsoft office
- Document review
- Multi-tasking
- Teamwork
- Customer service
- Time management
- Reliability
- Critical thinking
- Organizational skills
- Decision-making
- Customer communication
- Customer relations
- Self motivation
Languages
English
Professional Working
Timeline
Loan Administrative Assistant
SouthSide Bank
06.2018 - 10.2024
Teller
SouthSide Bank
06.2017 - 06.2018
Sales Clerk
Ann's Tackle Shop
03.2016 - 04.2017
No Degree - Education
Angelina College
High School Diploma -
West Sabine High School