Bridget Diaz
Hayward,CA
Summary
With twenty years of experience as a Billing Specialist, I excel in invoicing and client relations, with proficiency in customer records, contractor payments, and logistics. Formerly an Operations Supervisor, I bring strong skills in conflict resolution, HR systems, and logistics management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Project Biller/Move Coordinator
Alexander's Mobility Services
05.2013 - 04.2020
Billing Specialist
- Oversaw billing processes, collaborating with project teams for efficient, error-free invoicing
- Cultivated lasting client relationships through responsive and efficient customer service
- Customer Storages and Billing Management: Managed precise customer storage records, optimizing billing efficiency in an complex database, and promptly resolving discrepancies
- Client Relationship Building and Communication: Fostered client loyalty with responsive, professional, and efficient customer service, nurturing lasting relationships
- Contractor Payment Oversight: Managed contractor payments, ensuring accuracy and timeliness, while collaborating with Product Managers to align payments with project milestones and budgets
- Customer Coordination and Reporting: Managed smooth customer moves, optimizing logistics and resources for office and industrial relocations
- Maintained detailed audit reports for data-driven decision-making and transparency.
- Researched and resolved billing discrepancies to enable accurate billing
Operations Supervisor
Exel Direct
11.2004 - 04.2013
- Daily Operations Management: Led daily operations, ensuring efficiency
- Managed client communications to resolve escalated orders and enhance satisfaction
- Staff Supervision and Leadership: Supervised 20-25 employees, optimizing teamwork and productivity
- Managed HR functions, including hiring, training, and payroll across multiple departments, fostering a skilled and motivated workforce
- Logistics and Training Expertise: Handled daily inbound and outbound procedures, streamlining logistics with routing, billing, dispatch, and scheduling
- Drove operational excellence by leading training and startup initiatives in over 10 states, ensuring consistent quality and success
- Conflict Resolution: Proficiently resolved conflicts and challenges by employing effective communication and problem-solving techniques, fostering positive working relationships within the team and with clients.
Education
BA - Behavioral Social Science
UAGC University
AA - Business Management and Criminal Justice
Chabot College
Skills
- Technical Skills:
- ADP Hr Systems, Microsoft Outlook, Excel, Warehouse Management Systems, Logistics Management
- Soft Skills: Organized, Detail-Oriented, Problem Solving, Conflict Resolution, Cultural Awareness
- Billing Dispute Resolution
- Month-End Closing Procedures
Timeline
Project Biller/Move Coordinator
Alexander's Mobility Services
05.2013 - 04.2020
Operations Supervisor
Exel Direct
11.2004 - 04.2013
Billing Specialist
BA - Behavioral Social Science
UAGC University
AA - Business Management and Criminal Justice
Chabot College
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