Summary
Overview
Work History
Education
Skills
Timeline
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Bridget Dolan

Lake Helen,FL

Summary

Experienced Analyst with over 6 years experience in banking; coupled with a keen ability to manage and manipulate large volumes of information and being proactive at heading off issues in operations, workflow and production by uncovering trends affecting consumers and the business

Overview

8
8
years of professional experience

Work History

Escalated Complaints Specialist IV

JPMorgan Chase
Lake Mary, FL
07.2020 - Current
  • Providing strong business results by creating detailed reports on all escalated customer complaints with associated root cause analysis and ensured timely resolution within established service levels by meeting 100% goal consistently.
  • Coordinated with internal teams such as the executive office, legal, operations to investigate any potential process gaps and bank opportunities with results in finding multiple bank opportunities and trends and providing resolution for the firm and the consumers.
  • Talented performer who ensured compliance in the department in regards with bank regulations and policy and procedure by having 100% quality consistently.
  • Demonstrated leadership by making improvements to work processes and helping to train others by participating in training new hires, providing up-skill training to established peers within the department and creating documents to assist with work processes and procedures.

Collections Specialist III

JP Morgan Chase
Lake Mary, FL
09.2016 - 07.2020
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts with successful results and having a high rating scorecard on a daily basis.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Completed skip traces on customers failing respond to collection efforts
  • Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue with successful results on high risk portfolios.

Education

Associate of Arts -

Daytona State College
06.2023

Skills

  • SQL and Databases
  • Teradata
  • Complex Problem solving
  • Data Research and Validation
  • Root Cause Analysis
  • Compliance Analysis
  • Documentation and Reporting
  • Issue and Complaint Resolution
  • Back Office Operations
  • Legal Document Preparation

Timeline

Escalated Complaints Specialist IV

JPMorgan Chase
07.2020 - Current

Collections Specialist III

JP Morgan Chase
09.2016 - 07.2020

Associate of Arts -

Daytona State College

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Bridget Dolan