Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KATHERINE MARTINEZ

San Antonio,TX

Summary

Dynamic customer relations specialist with JPMorgan Chase, excelling in expert problem solving and analytical thinking. Enhanced customer satisfaction through efficient complaint resolution and proactive strategies. Proven ability to manage documentation effectively while collaborating with teams to meet project deadlines. Recognized for cross-training versatility and commitment to quality service.

Overview

14
14
years of professional experience

Work History

CCB Escalated Complaints – Specialist IV

JPMorgan Chase
04.2011 - Current
  • Followed all company policies and procedures to achieve quality work.
  • Improved customer satisfaction through proactive problem-solving and efficient complaint resolution from beginning to end.
  • Collaborated with team members to achieve project goals on time and within deadlines.
  • Cross trained for Phones, working 16 accounts per day while closing out Disputes for team.
  • Cross trained for Printing and PCO letters and currently working both along with Disputes.

Education

No Degree - Education

San Antonio College
San Antonio, TX
05-2027

No Degree - Accounting Clerk

Dickenson Business School
San Antonio, TX
05-1984

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management

Languages

Spanish
Limited Working
English
Full Professional

Timeline

CCB Escalated Complaints – Specialist IV

JPMorgan Chase
04.2011 - Current

No Degree - Education

San Antonio College

No Degree - Accounting Clerk

Dickenson Business School

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KATHERINE MARTINEZ