Seeking employment as a CMAA, with school education experience. Motivated with minimum customer service experience in fast-paced call center environments. Decent verbal and written communication skills and computer semi-proficiency with proven typing speed of 35 WPM. Flexibility to work days and nights, work nights, weekends and holidays to offer optimal customer support.
Hi, I’m
Bridget Espitia
CMAA
Levelland,TX
Summary
Work History
Pondera Services, LLC
Flex Agent
08.2022 - 12.2022
Job overview
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Answered 40 + calls per day.
- Independent contractor
- Fielded customer service inquiries and calls from customers throughout country.
- Handled and resolved customer complaints through supervisors and escalations.
- Provided customer service for inbound calls per shift by answering questions and providing basic troubleshooting support.
Best Western Inn and Suites of LevellandLevelland, TX
Housekeeper
04.2013 - 07.2016
Job overview
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Gathered dirty laundry in [Number] rooms to arrange for pickup to laundromat.
- Reported damages, maintenance problems, safety issues and potential hazards to management.
- Washed and folded towels and linens to properly stock guest rooms.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Changed bed linens and collected soiled linens for cleaning.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Herzing University OnlineMadison, WI
Diploma from Medical Office Administration
04.2022
University Overview
Coleman High SchoolColeman, TX
High School Diploma
05.1998
University Overview
Skills
- 4 Months of Call Center Experience
- 15 yrs of Customer Service in Food, Hospitality, and Call Centers
- Communication Skills (still developing)
- Typing 35 wpm
- Time Management
- Soft Skills
- Professionalism
- Understanding customer needs
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Responding to Difficult Customers
- Customer Service and Assistance
- Credit Card Payment Processing
- Inbound and Outbound Calling
- Answering Customer Questions
- Correcting Discrepancies
- Inquiry Requests
- Customer Information Databases
- Patient and Empathetic
- Excellent Attention to Detail
- Client Rapport-Building
- Computer skills (basic)
- Solving Customer Concerns
- Food Preparation
- Residential Cleaning
- Hospitality
- Medical Records
- Medical Terminology
- HIPAA
- Medical Scheduling
- Medical Coding
- Medical Office Experience
- Anatomy Knowledge
- EMR Systems
- Physiology Knowledge
- ICD-9, ICD-10-knowledge
- EHR systems
- Microsoft Office
- Certifications and Licenses
- Certified Medical Administrative Assistant (CMAA)
- valid April 26, 2022 to April 26, 2024
- Passed the NHA CMAA exam needing a 390 out of 500 and passed with a score of 422
- Assessments
- Medical receptionist skills — Highly Proficient
- Full results: Highly Proficient
- Medical terminology — Familiar
- Understanding and using medical terminology
- Full results: Familiar
- Attention to detail — Familiar
- Identifying differences in materials, following instructions, and detecting details among distracting
Additional Information
Additional Information
- Authorized to work in the US for any employer
- Eager to learn
- Team Player
- Trainable
Certification
- CMAA - Certified Medical Administrative Assistant valid thru April 26, 2022-April 26, 2024
Timeline
Flex Agent
Pondera Services, LLC
08.2022 - 12.2022
Housekeeper
Best Western Inn and Suites of Levelland
04.2013 - 07.2016
Herzing University Online
Diploma from Medical Office Administration
Coleman High School
High School Diploma
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