Summary

Overview

Work History

Education

Skills

Accomplishments

Certification

References

Timeline

Bridget Farrell

Pounding mill

Summary

Seasoned Business Owner with substantial experience in strategic planning, operations management, and team leadership. Strengths include ability to identify business opportunities, develop growth strategies, and improve overall company performance. Previous roles have demonstrated significant impact through cost reduction initiatives and implementing effective business solutions.

Overview

years of professional experience

Certification

Work History

Business Owner

Michelle's Penny Pinching Outlet

Pounding Mill

10.2022 - Current

Developed business plans and strategies to grow small business.
Designed detailed business plans to outline finances, goals and operations of company.
Identified and pursued growth opportunities, including new markets and product lines.
Delegated work to staff, setting priorities and goals.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Organized events such as conferences, seminars, trade shows. for networking opportunities.
Led marketing efforts to enhance brand visibility and customer engagement through various channels.
Analyzed sales data and adjusted strategies to maximize revenue.
Maintained accurate and complete records of all business transactions and interactions.
Set pricing structures according to market analytics and emerging trends.
Trained, coached and mentored employees to facilitate safety and consistent quality of work.
Mitigated business risks by working closely with staff members and assessing performance.
Obtained financing to fund expenses for retail space, office equipment and hiring employees.
Provided support services such as technical assistance or troubleshooting issues for clients.
Managed crisis situations, resolving issues promptly to minimize impact on business.
Formed and sustained strategic relationships with clients.
Cultivated relationships with key stakeholders in the industry.
Designed customer loyalty programs to increase sales revenue.
Implemented customer service protocols to enhance satisfaction and loyalty.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Advised employees on best practices regarding safety protocols and procedures.
Implemented successful business strategies to increase revenue and target new markets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Implemented efficient processes for ordering inventory and tracking deliveries.
Forecasted customer demand to set prices or credit terms for goods or services.
Managed daily operations, including inventory control, vendor negotiations, and product pricing.
Ensured compliance with local, state, and federal regulations affecting business operations.
Oversaw financial activities, including budgeting, forecasting, and accounting to ensure fiscal health.
Created effective business plans to focus strategic decisions on long-term objectives.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Negotiated contracts and agreements to secure advantageous terms.
Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
Resolved conflicts between staff members and customers when necessary.
Met with service vendors or product suppliers to facilitate delivery.
Planned and executed promotional events to generate interest and increase sales.
Invested in technology and systems to support business growth and improve operational capabilities.
Oversaw daily operations of small business including customer service and financial management.
Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
Ensured compliance with applicable laws and regulations while running the business.
Conducted market research to identify trends, opportunities, and competitive threats.
Structured HR consulting services to support clients during organizational developments and changes.
Implemented campaigns and promotions to help with developing goods and services.
Established and maintained relationships with suppliers, clients, and other business partners.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Created budgets and monitored expenses to stay within budget limits.
Negotiated contracts with vendors, suppliers and customers.
Prepared staff work schedules and assigned team members to specific duties.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
Participated in local community activities to promote the brand's visibility and reputation.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Identified new technologies that could be used to improve efficiency and productivity.
Established partnerships with other businesses in related industries for mutual benefit.
Coordinated logistics and supply chain management for product distribution.
Studied business laws to comply with legal and administrative requirements.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
Developed and maintained an online presence through website management and social media.
Researched similar businesses to determine competitive advantages.
Managed staff recruitment, hiring, training, and development.
Monitored progress by establishing plans, budgets and measuring results.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Recruited, trained, and supervised staff, fostering a productive and positive work environment.
Developed marketing campaigns to deliver messages to right audience.
Monitored financial objectives and prepared budgets according to projections.
Streamlined operational processes to increase efficiency and reduce costs.
Monitored customer feedback and implemented changes based on their suggestions.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Analyzed market trends to inform product offerings and pricing decisions.
Completed day-to-day duties accurately and efficiently.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Assisted with customer requests and answered questions to improve satisfaction.
Prioritized and organized tasks to efficiently accomplish service goals.
Achieved cost-savings by developing functional solutions to problems.
Operated a variety of machinery and tools safely and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Managed household errands and other essential duties.

Senior HR Manager

Belk Department Store

Cedar Bluff

06.2019 - 01.2022

Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Handled sensitive employee and company information with highest level of confidentiality and discretion.
Investigated complaints of discrimination or harassment brought forward by employees or external sources.
Developed and implemented Human Resources policies, procedures, and programs.
Scheduled random drug testing for employees to diminish regularity risks.
Created staff teams based on employee strengths and made adjustments to promote overall productivity.
Worked with management to create performance measurement, employee development and employee compensation strategies.
Identified potential areas of risk or non-compliance with applicable laws and regulations concerning employment practices.
Prepared presentations to company executives regarding employee performance and retention trends.
Prepared reports summarizing employee data relevant to turnover rates, absenteeism levels.
Created and implemented employee retention strategies.
Held exit interviews and documented information discussed with employees.
Facilitated meetings between managers and staff members regarding workplace conflicts or disputes.
Suggested promotions and wage increases according to employee performance.
Led the implementation of a new HRIS system to improve data collection efficiency.
Reviewed job descriptions for accuracy and relevance to changing roles within the company.
Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
Directed HR programs, policies and processes to improve operational efficiency.
Aligned HR policies with federal and local regulations.
Used data and analytics to improve company processes for recruitment, selection and onboarding.
Provided HR consultation services to leadership and department heads.
Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
Established paths for employee promotion and development, as well as clear succession plans for key positions.
Surveyed company employees to assess satisfaction and gather ideas for improvements.
Served as a consultant on various projects related to organizational design and restructuring efforts.
Coordinated employee benefits programs, including health insurance and retirement plans.
Analyzed current benefits packages and recommended improvements to ensure competitive offerings for employees.
Attended conferences, workshops and special events to recruit qualified candidates for company.
Managed compensation, insurance and vacation days within employee benefits programs.
Identified training needs and oversaw specialty workshops.
Handled employee discipline and termination to address policy infractions.
Compiled reports to provide management with accurate information and comply with policies and procedures.
Developed strategies for recruiting top talent from both internal and external sources.
Recruited new employees and built relationships, driving visibility.
Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Identified operational weaknesses to improve or innovate people, programs and processes.
Developed employee orientation and training programs for new hires.
Worked with department managers to establish performance evaluation and improvement processes.
Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
Liaised between management and employees by relaying work information, adjustments and grievances.
Conducted recruitment activities such as job postings, interviewing candidates, and making hiring decisions.
Reported on workplace health and safety compliance to superiors.
Designed compensation plans that aligned with company objectives and budget constraints.
Provided advice to managers on organizational development matters including team building initiatives.
Advised senior leadership on trends in the industry related to employee engagement initiatives and best practices.
Collaborated with other departments such as Finance and Legal on special projects involving human resources matters.
Coordinated training sessions for staff members in areas such as diversity awareness, customer service skills, harassment prevention.
Scheduled meetings with employees to address concerns and grievances.
Conducted employee performance reviews and implemented corrective actions to increase productivity.
Assisted in employee recruitment, hiring and interview processes.
Encouraged open communications, promoting positive and pro-employee work environment.
Performed routine audits of personnel files to ensure compliance with labor regulations.
Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
Managed employee relations issues such as grievances, performance management, disciplinary actions and terminations.
Developed plans to increase morale and engagement in order to improve job satisfaction and reduce turnover.
Assisted with customer requests and answered questions to improve satisfaction.
Recognized by management for providing exceptional customer service.

Business Manager Director

Hall's Heating and Cooling

Rowe

08.2015 - 03.2019

Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
Established policies and procedures to promote operational efficiency within the organization.
Analyzed customer feedback data to identify areas of improvement for customer service practices.
Ensured adherence to health and safety protocols throughout the workplace.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Worked closely with internal teams to deliver on high-profile, complex projects.
Prepared and presented business reports and presentations to senior management and stakeholders.
Created and maintained budgeting reports for departmental expenditures.
Spearheaded innovation projects to develop new products or services and enter new markets.
Provided feedback to improve strategies, programs and initiatives.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Interacted with customers and vendors with utmost professionalism to solve various problems.
Forecasted customer demand to set prices or credit terms for goods or services.
Addressed customer questions and concerns regarding products and services.
Monitored industry trends and developments to inform strategic decisions.
Resolved conflicts between employees or customers in a professional manner.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided oversight on hiring, onboarding, and performance management processes.
Conducted market research and analysis to identify growth opportunities and competitive threats.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Managed inventory levels and supply chain operations to meet production and sales demands.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Managed budgeting, forecasting, and financial analysis processes to ensure financial health.
Drove high performance by developing team members.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Negotiated contracts with vendors and suppliers on behalf of the company.
Cultivated a positive organizational culture and work environment to motivate employees.
Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
Mitigated business risks by working closely with staff members and assessing performance.
Implemented CRM systems to improve customer service and retention rates.
Prepared staff work schedules and assigned team members to specific duties.
Conducted regular meetings with senior leadership team to review progress towards organizational goals.
Resolved complex issues in a timely manner by leveraging problem solving skills.
Delegated work to staff, setting priorities and goals.
Directed customer service policies to enhance customer satisfaction and loyalty.
Organized special events such as conferences, seminars, workshops.
Used variety of software packages to support sales functions.
Analyzed data trends to identify areas of improvement within the organization.
Coordinated with external vendors to ensure timely delivery of products and services.
Ensured compliance with legal, regulatory, and ethical standards across the organization.
Facilitated change management initiatives to adapt to market changes and organizational needs.
Implemented successful business strategies to increase revenue and target new markets.
Determined customer needs and calculated payment options based on consultative sales process.
Reviewed financial statements to assess company performance against budget projections.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Improved tools to enable better tracking and business analysis.
Designed and executed marketing and sales strategies to increase market share.
Implemented campaigns and promotions to help with developing goods and services.
Established and maintained relationships with key stakeholders, clients, and partners.
Developed comprehensive training programs for new staff members.
Facilitated cross-functional collaboration between teams to streamline workflow processes.
Identified opportunities for cost savings across departments.
Utilized data analytics to inform decision-making and identify areas for improvement.
Developed strong supplier relationships by obtaining alignment and delivering on mutually established goals.
Maintained accurate records of all transactions related to the business.
Formed and sustained strategic relationships with clients.
Monitored progress by establishing plans, budgets and measuring results.
Streamlined operational processes and systems to enhance efficiency and reduce costs.
Communicated client priorities, delivering presence and business objectives.
Structured HR consulting services to support clients during organizational developments and changes.
Set and monitored performance metrics to evaluate and improve business operations.
Led cross-functional teams to drive project completion and operational excellence.
Implemented quality control measures to ensure compliance with applicable regulations.
Negotiated contracts and agreements with suppliers, vendors, and partners to optimize costs.
Created comprehensive onboarding processes and activities to acclimate new hires.
Developed and implemented strategic business plans to achieve company objectives.
Translated customer needs into operational plan to fulfill projects with right resources.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Evaluated existing systems and processes for potential improvements.
Developed and implemented strategies to improve employee retention rates.
Managed relationships with key stakeholders including customers, suppliers, partners.
Created effective business plans to focus strategic decisions on long-term objectives.
Oversaw daily operations across multiple departments, including sales, marketing, and HR.
Ensured compliance with applicable laws, regulations, industry standards, and internal policies.
Oversaw daily operations of multiple departments within the business.
Maximized business growth by driving high adoption and usage of marketing platform.
Coordinated with HR to recruit, train, and retain top talent, ensuring a high-performance team.
Defined accountabilities and established performance objectives and metrics to execute strategy.

Office Manage

Minova USA

Harmon

04.2009 - 02.2019

Processed payroll accurately ensuring all employees were paid on time.
Maintained filing system for records, correspondence and other documents.
Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Negotiated contracts with vendors to secure favorable terms and pricing.
Ensured compliance with applicable laws regarding employment practices.
Managed, scheduled and coordinated office functions and activities for employees.
Created spreadsheets in Excel to track data such as vacation requests, sick days .
Automated office operations for managing client correspondence, payment schedules and data communications.
Reviewed completed work to verify consistency, quality, and conformance.
Coordinated meetings, conferences, travel arrangements and department activities.
Implemented quality control measures to uphold company standards.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Negotiated contracts with vendors, securing favorable terms and cost savings.
Reviewed contracts for accuracy prior to signing off on behalf of the company.
Developed and implemented office policies and procedures.
Administered payroll and maintained proper documentation of employee personnel.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assisted in developing budgets for departmental expenses.
Monitored inventory levels and placed orders when needed.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Created and managed budgets for travel, training, and team-building activities.
Prepared agendas for board meetings along with taking minutes during sessions.
Reviewed files and records to obtain information and respond to requests.
Proposed or approved modifications to project plans.
Organized company events including holiday parties, team building activities .
Monitored payments due from clients and promptly contacted clients with past due payments.
Delegated work to staff, setting priorities and goals.
Managed office budget to handle inventory, postage and vendor services.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Assigned work and monitored performance of project personnel.
Developed effective communication strategies between departments within the organization.
Implemented and maintained company protocols to facilitate smooth daily activities.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Analyzed data from various sources to identify trends and make recommendations for improvement.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Maintained confidential records relating to personnel matters.
Interpreted and communicated work procedures and company policies to staff.
Provided training to new hires on office policies and procedures.
Evaluated individual and team business performance and identified opportunities for improvement.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Managed office inventory and placed new supply orders.
Assisted with the preparation of budgets, forecasts and financial statements.
Coded and entered daily invoices with in-house accounting software.
Provided administrative support to management team including preparing reports and presentations.
Responded to customer inquiries via phone or email in a professional manner.
Recruited and trained new employees to meet job requirements.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Assisted in recruiting, onboarding and training new employees.
Used judgment and initiative in handling confidential matters and requests.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Interviewed prospective employees and provided input to HR on hiring decisions.
Analyzed business performance data and forecasted business results for upper management.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Ordered supplies and equipment to maintain adequate inventory levels.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Produced thorough, accurate and timely reports of project activities.
Resolved customer inquiries and complaints requiring management-level escalation.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Supervised staff members, organized schedules and delegated tasks.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Prioritized and organized tasks to efficiently accomplish service goals.
Utilized various software and tools to streamline processes and optimize performance.
Assisted with customer requests and answered questions to improve satisfaction.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Updated and maintained databases with current information.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Conducted testing of software and systems to ensure quality and reliability.
Recognized by management for providing exceptional customer service.
Identified needs of customers promptly and efficiently.
Completed day-to-day duties accurately and efficiently.

Insurance Claims Specialist

Cumberland Mountain Community Services

Grundy

02.2007 - 08.2015

Handled billing related activities focused on medical specialties.
Reviewed denied claims for errors or omissions before finalizing decision notices.
Prepared and reviewed insurance-claim forms and related documents for completeness.
Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
Reviewed customer insurance claims to ensure accuracy and completeness of information.
Maintained detailed records of all claim activities including correspondence, decisions, payments.
Prepared reports summarizing claim activity for senior management review.
Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Served as subject matter expert for non-standard coverage questions, property damage, and collision.
Processed requests for additional documentation from customers in a timely manner.
Processed claims for payment or forwarded to appropriate personnel for further investigation
Collaborated with team members to identify trends in customer issues and develop solutions accordingly.
Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
Signed payment approvals accepted claims.
Organized information by using spreadsheets, databases or word processing applications.
Coordinated and planned investigations of claims to confirm compensability and coverage.
Assisted claimants, providers and clients with problems or questions regarding claims.
Handled modification and updating of policies.
Assisted customers in filing new insurance claims and provided status updates on existing ones.
Developed strategies for improving customer service standards within the department.
Collected payments, processed receipts and informed policyholders of outstanding balances.
Ensured compliance with state laws governing insurance practices as well as company policies and procedures.
Determined liability, compensability, and benefits due on each claim.
Retained strong medical terminology understanding in effort to better comprehend procedures.
Resolved customer complaints related to insurance claim processing.
Investigated suspicious or fraudulent claims and reported findings to management.
Examined claims, records and procedures to grant approval of coverage.
Corresponded with insured or agent to obtain information or inform of account status or changes.
Adjusted and claims under close supervision of more experienced claims team members.
Negotiated settlements between claimants and insurers when necessary to resolve disputes quickly.
Checked documentation for appropriate coding, catching errors and making revisions.
Provided guidance to customers regarding their rights and obligations under the insurance policies.
Collaborated with fellow team members to manage large volume of claims.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assisted with customer requests and answered questions to improve satisfaction.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Recognized by management for providing exceptional customer service.
Maintained updated knowledge through continuing education and advanced training.

Human Resources Manager

C&J Associates

Bristol

10.2002 - 01.2007

Organized employee directories and updated individual contact information.
Liaised between management and employees by relaying work information, adjustments and grievances.
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
Conducted background checks and reference checks of prospective employees.
Handled employee discipline and termination to address policy infractions.
Recruited new employees and built relationships, driving visibility.
Aligned HR policies with federal and local regulations.
Identified, screened and interviewed potential employees.
Organized team building activities to foster collaboration among staff members.
Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
Identified operational weaknesses to improve or innovate people, programs and processes.
Evaluated current HR processes and recommended changes when necessary to improve efficiency.
Scheduled random drug testing for employees to diminish regularity risks.
Created staff teams based on employee strengths and made adjustments to promote overall productivity.
Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
Assisted in employee recruitment, hiring and interview processes.
Organized orientation sessions for new hires and provided them with onboarding information.
Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
Worked with management to create performance measurement, employee development and employee compensation strategies.
Developed and implemented recruitment strategies to attract qualified candidates.
Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
Helped with employee transfers and referrals.
Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
Conducted employee performance reviews and implemented corrective actions to increase productivity.
Assisted in developing succession planning strategies for key positions within the organization.
Managed full-cycle human resource operational activities to maximize HR employee performance.
Encouraged open communications, promoting positive and pro-employee work environment.
Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
Directed HR programs, policies and processes to improve operational efficiency.
Scheduled meetings with employees to address concerns and grievances.
Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
Attended conferences, workshops and special events to recruit qualified candidates for company.
Maintained employee records in accordance with company policy and applicable legal requirements.
Prepared presentations to company executives regarding employee performance and retention trends.
Developed employee orientation and training programs for new hires.
Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
Suggested promotions and wage increases according to employee performance.
Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
Managed compensation, insurance and vacation days within employee benefits programs.
Used data and analytics to improve company processes for recruitment, selection and onboarding.
Reported on workplace health and safety compliance to superiors.
Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
Compiled reports to provide management with accurate information and comply with policies and procedures.
Coordinated employee benefits programs, including health insurance and retirement plans.
Ensured compliance with federal, state and local employment laws.
Implemented organizational change initiatives effectively while minimizing disruption in operations.
Provided HR consultation services to leadership and department heads.
Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
Created and implemented employee retention strategies.
Held exit interviews and documented information discussed with employees.
Handled sensitive employee and company information with highest level of confidentiality and discretion.
Developed compensation packages that are competitive yet cost effective for the organization.
Created job postings, tracked applicants and maintained applicant database.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Managed inventory and supplies to ensure materials were available when needed.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Worked effectively in team environments to make the workplace more productive.
Maintained updated knowledge through continuing education and advanced training.
Prioritized and organized tasks to efficiently accomplish service goals.
Utilized various software and tools to streamline processes and optimize performance.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Conducted testing of software and systems to ensure quality and reliability.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Updated and maintained databases with current information.

Customer Service Representative

Issues and Answers

Grundy

06.1996 - 01.2007

Provided accurate information about products and services to customers.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Prevented key account losses by researching discrepancies and correcting problems.
Recommended improvements in products, service and billing methods to management to prevent future problems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Conducted regular follow-up calls with customers after resolving their issues.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Answered customer inquiries via phone, email, and chat.
Provided exceptional customer service to ensure customer satisfaction.
Promoted available products and services to customers during service, account management and order calls.
Surpassed sales goals through implementation of successful marketing strategies.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Answered inbound calls, chats and emails to facilitate customer service.
Maintained a high level of professionalism when dealing with difficult customers.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Strengthened customer retention by offering discount options.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Implemented innovative methods for streamlining the customer service process.
Gathered customer feedback through surveys and used the data to improve customer service.
Monitored customer satisfaction levels through surveys and feedback forms.
Resolved customer complaints promptly and efficiently.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

Bachelor of Science - Human Resource Managment

Radford University

Radford

06-2010

Bachelor of Science - Business Management And Accounting

King Collegy

Bristol, VA

05-2007

Associate of Applied Science - Accounting And Finance

Southwest Virginia Community College

Richlands, VA

06-2005

Associate of Applied Science - Global Business Management

Southwest Virginia Community College

Richlands, VA

06-2003

High School Diploma -

Garden High School

Oakwood, VA

06-1999

Skills

Business planning
Financial management
Marketing strategy
Sales analysis
Customer relationship management
Employee training
Supplier negotiation
Inventory management
Market research
Event coordination
Team leadership
Crisis management
Data analysis
Regulatory compliance
Project management
Staff management
Social media marketing
Work Planning and Prioritization
Innovation management
Sales strategics
Coaching and mentoring
Customer relations
Quality assurance
Sales oversight
Strategic planning
Talent allocation
Strategic Decision-making
Task delegation
Staffing oversight
Industry trend tracking
Contract management
Negotiation and persuasion
Financial planning
Issue resolution
Relationship building
Operations management
Sales development

Budget control
Business administration
Accounting management
Customer service
Cross-functional team coordination
Incident response
Verbal and written communication
Process improvement
Business marketing
Public speaking
Cost control and budgeting
Corporate governance
Start-up operations
Driven and determined
Team collaboration and leadership
Entrepreneurial leadership
Resources allocation
Purchasing and planning
Cost analysis and savings
Policies and procedures development
Entrepreneurial personality
Employee development
Bookkeeping
Financial administration
Human resources management
Staff hiring
Sustainable business models
Professional networking
Organizational development
Vendor relationship management
Sales planning
Performance improvement
Consulting
Active listening
Sales strategies
Client account management

Accomplishments

Employee of the year for Belk 2019

Certification

Notary Public 2006 to current

References

References available upon request.

Timeline

Business Owner

Michelle's Penny Pinching Outlet

10.2022 - Current

Senior HR Manager

Belk Department Store

06.2019 - 01.2022

Business Manager Director

Hall's Heating and Cooling

08.2015 - 03.2019

Office Manage

Minova USA

04.2009 - 02.2019

Insurance Claims Specialist

Cumberland Mountain Community Services

02.2007 - 08.2015

Human Resources Manager

C&J Associates

10.2002 - 01.2007

Customer Service Representative

Issues and Answers

06.1996 - 01.2007

Bachelor of Science - Human Resource Managment

Radford University

Bachelor of Science - Business Management And Accounting

King Collegy

Associate of Applied Science - Accounting And Finance

Southwest Virginia Community College

Associate of Applied Science - Global Business Management

Southwest Virginia Community College

High School Diploma -

Garden High School

Bridget Farrell

Summary

Overview

Work History

Business Owner

Senior HR Manager

Business Manager Director

Office Manage

Insurance Claims Specialist

Human Resources Manager

Customer Service Representative

Education

Bachelor of Science - Human Resource Managment

Bachelor of Science - Business Management And Accounting

Associate of Applied Science - Accounting And Finance

Associate of Applied Science - Global Business Management

High School Diploma -

Skills

Accomplishments

Certification

References

Timeline

Business Owner

Senior HR Manager

Business Manager Director

Office Manage

Insurance Claims Specialist

Human Resources Manager

Customer Service Representative

Bachelor of Science - Human Resource Managment

Bachelor of Science - Business Management And Accounting

Associate of Applied Science - Accounting And Finance

Associate of Applied Science - Global Business Management

High School Diploma -

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