Summary
Overview
Work History
Education
Skills
Timeline

Bridget Forman

THDA - TN Housing Development Agency
Hendersonville,TN
24
years of professional experience

Analytical thinker and passionate problem solver with a focus on improving operational services and ensuring timely settlement processes. Detail-oriented with exceptional project management and communication skills. Proven ability to handle multiple tasks effectively in fast-paced environments while optimizing processes and supporting team objectives.

Work History

Mortgage Loan Closer - Final Docs

6 Months
THDA - TN Housing Development Agency | 04.2026 - Current
  • Audit Final Documents for completeness and accuracy.
  • Streamlined closing processes through implementation of efficient document management systems, enhancing overall workflow.
  • Monitor and track receipt of trailing documents, ensuring timely acquisition of recorded mortgages, deeds of trust, warranty deeds, title policies, scrivener's affidavits, and other required documentation.
  • Communicate effectively with lenders, investors, and internal stakeholders to resolve issues and facilitate workflow completion.
  • Prepare OA liability letters to facilitate proper documentation processes.
  • Access FHA connection secure web portal to process, manage, and insure single-family and multifamily mortgages.
  • Monitor de-titling processes to ensure timely updates and compliance.

Post Closing Specialist

1 Year 2 Months
Acopia Home Loans | 01.2025 - 03.2026
  • Reviewed and verified post-closing documentation for compliance with regulations.
  • Coordinated communication between loan officers, processors, and title companies to clear pc investor suspense conditions.
  • Processed and tracked loan files through final stages of post close investor purchases
  • Assisted in resolving discrepancies in closing statements and other financial documents promptly.
  • Kept detailed records of all post-closing activities, providing accurate and up-to-date information for management reporting purposes.
  • Managed a high volume of loan files, maintaining organization and accuracy throughout the post-closing process.
  • Collaborated with various departments to ensure all necessary documents were obtained for successful loan sale.
  • Consulted with outside vendors to identify and resolve post close requests.
  • Worked with warehouse banks to manage shipment of collateral documents.
  • Prepared closed loan packages for shipping

Customer Service Manager

8 Years 8 Months
Acopia Home Loans | 05.2016 - 01.2025
  • Led customer service team to enhance client satisfaction through effective communication and problem resolution.
  • Fostered a culture of continuous improvement, leading to consistently high service standards.
  • Developed and monitored key performance indicators to assess team efficiency and service quality.
  • Optimized workflow processes to maximize efficiency.

Real Estate Closing Coordinator

4 Months
RE/MAX Choice Properties Gallerani Team | 01.2016 - 05.2016
  • Coordinated closing processes between buyers, sellers, and title companies.
  • Facilitated communication among real estate agents, clients, and legal representatives.
  • Assisted in resolving issues arising during the closing process to ensure seamless transactions.
  • Streamlined closing processes by implementing efficient organization and communication strategies.
  • Optimized workflow efficiency by developing standardized procedures for document organization, storage, and retrieval systems.
  • Strengthened client relationships and fostered trust by proactively providing updates on transaction progress throughout the closing process.
  • Communicated with multiple parties including lenders, agents, and attorneys for successful closings.
  • Managed smooth transactions by promptly addressing inquiries or concerns from clients and stakeholders.
  • Expedited transaction completion by diligently following up on necessary documentation from all involved parties.

Customer Service Representative

2 Years
Acopia Capital Group | 01.2012 - 01.2014
  • Managed customer relations with partnering branches.
  • Monitored loans from assignment to close.

Teacher/aid

2 Years
FishHawk Early Learning Center | 01.2010 - 01.2012
  • Created lesson plans and supported classroom activities.

Processor

3 Years
Channelside Title | 01.2007 - 01.2010
  • Expedited the process of clear property title
  • Assisted in post closing/warehousing duties

Self-employed/co-owner

3 Years
Forman Enterprises | 01.2007 - 01.2010
  • Managed billing and scheduling for REO properties.

Processor

3 Years
Sellers Title | 01.2003 - 01.2006
  • Facilitated requirements to clear title.
  • Coordinated underwriter package delivery and scheduled closings.

Education

Bachelor of Arts - Psychology

Saint Leo University | Saint Leo, FL | 08.2015

GPA: 3.579

  • Honoree of PSI CHI The International Honor Society In Psychology

Associate of Arts - Psychology

Hillsborough Community College | Brandon, FL

Honor Roll

Skills

Attention to detail
Discrepancy research and resolution
Teamwork and collaboration
Multitasking and organizing
Positive attitude
Document management
Critical thinking
Customer service
Deadline driven
Dependable

Timeline

Mortgage Loan Closer - Final Docs

THDA - TN Housing Development Agency
04.2026 - CurrentRead More

Post Closing Specialist

Acopia Home Loans
01.2025 - 03.2026Read More

Customer Service Manager

Acopia Home Loans
05.2016 - 01.2025Read More

Real Estate Closing Coordinator

RE/MAX Choice Properties Gallerani Team
01.2016 - 05.2016Read More

Customer Service Representative

Acopia Capital Group
01.2012 - 01.2014Read More

Teacher/aid

FishHawk Early Learning Center
01.2010 - 01.2012Read More

Processor

Channelside Title
01.2007 - 01.2010Read More

Self-employed/co-owner

Forman Enterprises
01.2007 - 01.2010Read More

Processor

Sellers Title
01.2003 - 01.2006Read More

Saint Leo University

Bachelor of Arts from Psychology
Read More

Hillsborough Community College

Associate of Arts from Psychology
Read More
Bridget Forman