Analytical thinker and passionate problem solver with a focus on improving operational services and ensuring timely settlement processes. Detail-oriented with exceptional project management and communication skills. Proven ability to handle multiple tasks effectively in fast-paced environments while optimizing processes and supporting team objectives.
Work History
Mortgage Loan Closer - Final Docs
6 Months
THDA - TN Housing Development Agency | 04.2026 - Current
Audit Final Documents for completeness and accuracy.
Streamlined closing processes through implementation of efficient document management systems, enhancing overall workflow.
Monitor and track receipt of trailing documents, ensuring timely acquisition of recorded mortgages, deeds of trust, warranty deeds, title policies, scrivener's affidavits, and other required documentation.
Communicate effectively with lenders, investors, and internal stakeholders to resolve issues and facilitate workflow completion.
Prepare OA liability letters to facilitate proper documentation processes.
Access FHA connection secure web portal to process, manage, and insure single-family and multifamily mortgages.
Monitor de-titling processes to ensure timely updates and compliance.
Post Closing Specialist
1 Year 2 Months
Acopia Home Loans | 01.2025 - 03.2026
Reviewed and verified post-closing documentation for compliance with regulations.
Coordinated communication between loan officers, processors, and title companies to clear pc investor suspense conditions.
Processed and tracked loan files through final stages of post close investor purchases
Assisted in resolving discrepancies in closing statements and other financial documents promptly.
Kept detailed records of all post-closing activities, providing accurate and up-to-date information for management reporting purposes.
Managed a high volume of loan files, maintaining organization and accuracy throughout the post-closing process.
Collaborated with various departments to ensure all necessary documents were obtained for successful loan sale.
Consulted with outside vendors to identify and resolve post close requests.
Worked with warehouse banks to manage shipment of collateral documents.
Prepared closed loan packages for shipping
Customer Service Manager
8 Years 8 Months
Acopia Home Loans | 05.2016 - 01.2025
Led customer service team to enhance client satisfaction through effective communication and problem resolution.
Fostered a culture of continuous improvement, leading to consistently high service standards.
Developed and monitored key performance indicators to assess team efficiency and service quality.
Optimized workflow processes to maximize efficiency.
Real Estate Closing Coordinator
4 Months
RE/MAX Choice Properties Gallerani Team | 01.2016 - 05.2016
Coordinated closing processes between buyers, sellers, and title companies.
Facilitated communication among real estate agents, clients, and legal representatives.
Assisted in resolving issues arising during the closing process to ensure seamless transactions.
Streamlined closing processes by implementing efficient organization and communication strategies.
Optimized workflow efficiency by developing standardized procedures for document organization, storage, and retrieval systems.
Strengthened client relationships and fostered trust by proactively providing updates on transaction progress throughout the closing process.
Communicated with multiple parties including lenders, agents, and attorneys for successful closings.
Managed smooth transactions by promptly addressing inquiries or concerns from clients and stakeholders.
Expedited transaction completion by diligently following up on necessary documentation from all involved parties.
Customer Service Representative
2 Years
Acopia Capital Group | 01.2012 - 01.2014
Managed customer relations with partnering branches.
Monitored loans from assignment to close.
Teacher/aid
2 Years
FishHawk Early Learning Center | 01.2010 - 01.2012
Created lesson plans and supported classroom activities.
Processor
3 Years
Channelside Title | 01.2007 - 01.2010
Expedited the process of clear property title
Assisted in post closing/warehousing duties
Self-employed/co-owner
3 Years
Forman Enterprises | 01.2007 - 01.2010
Managed billing and scheduling for REO properties.
Processor
3 Years
Sellers Title | 01.2003 - 01.2006
Facilitated requirements to clear title.
Coordinated underwriter package delivery and scheduled closings.
Education
Bachelor of Arts - Psychology
Saint Leo University | Saint Leo, FL | 08.2015
GPA: 3.579
Honoree of PSI CHI The International Honor Society In Psychology