Bridget Gallardo
Valley Stream,NY
Summary
Dynamic BCRC Policy Specialist with a proven track record at General Dynamics IT, adept in policy analysis and fostering teamwork. Spearheaded process improvements, reducing work processing time significantly. Excelled in roles requiring meticulous legislative review and exceptional interpersonal skills, driving business strategy and optimizing workflow.
Overview
26
26
years of professional experience
Work History
BCRC Policy Specialist
General Dynamics IT
New York, New York
05.2018 - Current
- Analyze regulation changes under the Medicare Benefits Coordination and Recovery contract that could impact current policies. Update Standard Operating Procedures, work procedures, and tools to comply with procedural changes.
- Create and implement process improvement initiatives to reduce work processing time, and create new opportunities. Evaluate department needs, and optimize overall procedures that impact production.
- Test enhancements and changes to ensure that the function and implementation are beneficial.
Medicare Call Center Outreach Supervisor
EmblemHealth
New York , NY
09.2006 - 05.2018
- Maintain an updated list of contacts for additional call center sites.
- Assist and communicate with supervisors and managers to maintain quality and efficiency at sites.
- Conduct refresher training, provide feedback, and updates on processes.
- Monitor work performance and site productivity.
- Facilitated meetings to discuss internal operational issues, current events, impacting the community, and advocacy.
- Oversaw on-the-job training for new staff.
Medicare Call Center Supervisor
EmblemHealth
New York, New York
06.2002 - 09.2006
- Directly supervise staff performance.
- Monitor and mentor newly hired and existing staff by explaining policies and procedures.
- Handle escalated inquiries. Responsibilities included answering calls from Medicare beneficiaries, providers, and insurers regarding coordination of benefits issues. Provided assistance to employers required to complete the Federal Data Match questionnaire. Processed attorney correspondence relating to Medicare beneficiaries.
- Maintained accurate records of interactions and follow-ups.
- Learn and develop any new policies and procedures to increase team productivity and knowledge base.
Head Bank Teller
Citibank
Lynbrooj, New York
01.1999 - 06.2002
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Provided guidance and assistance to subordinates in completing their tasks.
- Managed inventory levels of supplies used by tellers including forms, deposit slips, currency straps.
- Trained employees on cash drawer operation.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Education
Associate of Arts - Liberal Arts
Southern New Hampshire University
Hooksett, NH05-2021
Bachelor of Arts - Operations Management
Southern New Hampshire University
Hooksett, NHSome College (No Degree) - Liberal Art
SUNY College At Old Westbury
Old Westbury, NYSkills
- Policy analysis
- Legislative review
- Coordinate supplies
- Resource allocation
- Data analysis
- Business development
- Teamwork and collaboration
- Workflow optimization
- Business strategy development
- Goal setting
- Business intelligence
- Interpersonal skills
- Relationship building
Accomplishments
- Association of Diabetes Care & Education Specialists 2023
- Awarded Excellence In Leadership
- Perfect Attendance Award
- European American Bank Sales Award
Timeline
BCRC Policy Specialist
General Dynamics IT
05.2018 - Current
Medicare Call Center Outreach Supervisor
EmblemHealth
09.2006 - 05.2018
Medicare Call Center Supervisor
EmblemHealth
06.2002 - 09.2006
Head Bank Teller
Citibank
01.1999 - 06.2002
Associate of Arts - Liberal Arts
Southern New Hampshire University
Bachelor of Arts - Operations Management
Southern New Hampshire University
Some College (No Degree) - Liberal Art
SUNY College At Old Westbury
Similar Profiles
Alexis CarmadelleAlexis Carmadelle
Data Entry Operator at General Dynamics ITData Entry Operator at General Dynamics IT
Akeem BarfieldAkeem Barfield
SCCM Administrator at General Dynamics ITSCCM Administrator at General Dynamics IT
Sophia JacobsSophia Jacobs
General Maintenance Worker at General Dynamics ITGeneral Maintenance Worker at General Dynamics IT