Bridget Heffner
Rockford,IL
Summary
Dynamic professional experienced in client consultation and customer relations, specifically at Signature Ink and Beauty. Achievements include enhanced client satisfaction and operational efficiency through exceptional organizational skills. Proficient in leveraging social media to strengthen client connections. Aiming to utilize these competencies to contribute to success in a fast-paced environment.
Energetic Barista known for high productivity and efficient task completion. Possess specialized skills in espresso machine operation, latte art creation, and customer service excellence. Excel using active listening, clear communication, and team collaboration to enhance café operations and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tattoo Artist
Signature Ink and Beauty
Rockford, IL
01.2024 - Current
- Used photographs and sketches from customers to develop ideas.
- Researched design ideas online while collaborating with customers during consultations.
- Identified health scenarios that required more skilled care or knowledge.
- Prepared records of client progress and services performed under care.
Barista
Starbucks
Rockford, IL
10.2020 - Current
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Art Teacher
Concordia Lutheran School Mp
Machesney Park, IL
08.2022 - 05.2024
- Implemented safety protocols for the use of art materials and equipment.
- Prompted student motivation, participation and listening skills through positive reinforcement and weekly recognition.
- Conducted one-on-one tutorials with struggling students who required additional assistance.
- Managed classroom behavior effectively using positive reinforcement strategies.
Server
Siena on Brendenwood
Rockford, IL
08.2016 - 10.2020
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted in training new servers.
Education
Bachelor of Arts - Psychology
Rockford University
Rockford, IL05-2025
Associate of Arts - Psychology
Rock Valley College
Rockford, IL12-2020
High School Diploma -
Rockford Christian High School
Rockford05-2018
Skills
- Client consultation
- Adaptability and versatility
- Human Anatomy Knowledge
- Ink mixing
- Social media presence
- Customer relations
- Opening and closing duties
- Time management
- Multitasking and organization
Affiliations
- Artist
- Tumbler
- Nanny
Certification
- Bloodborne Pathogens Certificate
Languages
English
Professional
References
References available upon request.
Timeline
Tattoo Artist
Signature Ink and Beauty
01.2024 - Current
Art Teacher
Concordia Lutheran School Mp
08.2022 - 05.2024
Barista
Starbucks
10.2020 - Current
Server
Siena on Brendenwood
08.2016 - 10.2020
- Bloodborne Pathogens Certificate
Bachelor of Arts - Psychology
Rockford University
Associate of Arts - Psychology
Rock Valley College
High School Diploma -
Rockford Christian High School
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