Bridget LaBrie Lamberty
Ravenna,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Executive I
World Insurance Associates, LLC
Solon, OH
01.2020 - Current
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
- Listened to customer needs to identify and recommend best products and services.
- Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.
- Oversaw account management and servicing for many existing accounts.
- Conducted regular reviews of customer accounts to ensure accuracy of data entry.
Member Service Advocate
The Doctors Company
East Lansing, MI
08.2017 - 01.2020
- Provided exceptional customer service to members by responding promptly and courteously to inquiries, concerns, and requests.
- Assisted with the implementation of new member services initiatives, such as online banking and mobile applications.
- Answered member questions about products and services.
- Enhanced member relationships by providing excellent service during each interaction.
- Presented and explained services and products to meet member needs.
- Consulted with customers regarding needs and addressed concerns.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Imlay City Senior High School
Imlay City, Michigan06-1982
Skills
- Progress Reporting
- Territory Management
- Customer Relationship Management
- Pipeline Management
- Account Servicing
- Account Management
- Customer Service
- Customer Relationship Management (CRM)
- Written and verbal communication
Certification
- Resident P&C Licensing in Michigan
- Non-resident P&C Licensing in Ohio, Missouri, Texas, Indiana, Illinois and Virginia
Additional Information
- Worked as Operations Manger for a franchised home care agency for 14 years managing the day to day operations including scheduling, hiring/termination of employees. Developed processes to increase both employee and client retention.
- Volunteer activities include school PTO President, Garden Club President, Market Master of Farmers Market.
- Additional employment includes Zoning Board and Planning Commission within local government. Journalist for local newspaper.
Timeline
Account Executive I
World Insurance Associates, LLC
01.2020 - Current
Member Service Advocate
The Doctors Company
08.2017 - 01.2020
High School Diploma -
Imlay City Senior High School
Similar Profiles
Mercedes HohnMercedes Hohn
Associate Account Manager at World Insurance Associates, LLCAssociate Account Manager at World Insurance Associates, LLC
Brenda James AricoBrenda James Arico
Personal Lines Account Manager at World Insurance Associates, LLCPersonal Lines Account Manager at World Insurance Associates, LLC
Susan KaneSusan Kane
Account Executive at World Insurance Associates, LLC.Account Executive at World Insurance Associates, LLC.