Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bridget Lynch

Trenton,NJ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Amazon
Florence , NJ
11.2021 - Current
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Entered quantity received against purchase order in computer system.

CUSTOMER SERVICES REP./Call Center Operator

ETS TESTING CENTER
EWING, NJ
02.2021 - 08.2022
  • Responded to customer requests for products, services and company information.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Processed over 50-100 debit and credit card and electronic check payments per day. Also documenting every call in Crm app.

Inventory Control Team Lead

Kenco Logistics
Robbinsville, NJ
08.2019 - 08.2020
  • Audited and corrected discrepancies in inventory numbers.
  • Completed daily cycle counts to maintain accuracy of records.
  • Completed physical inventory counts each month.
  • Received, sorted and processed damaged goods with vendors or manufacturers.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Tax Preparer/Data Entry Clerk

Dept. Of Taxation
Trenton, NJ
01.2008 - 02.2016
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy.
  • Sorted documents and maintained organized filing process.
  • Resolve customers complaints, prepare tax returns using a electronic filing software.
  • Printing and handling checks and cash payments for services .

Education

High School Diploma -

Trenton Central High School
Trenton, NJ
06.1994

Skills

  • Cash Register Operations
  • Inventory Tracking and Storage
  • Data Integrity
  • Team Meetings
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Shipping and Receiving
  • Document Management and Storage
  • Proficient in Microsoft Office/Word, Excel, Outlook, CRM, Powerpoint, Access and ETC;

Certification

i have AED, CPR, SECURITY GUARD, OSHA

Timeline

Warehouse Associate

Amazon
11.2021 - Current

CUSTOMER SERVICES REP./Call Center Operator

ETS TESTING CENTER
02.2021 - 08.2022

Inventory Control Team Lead

Kenco Logistics
08.2019 - 08.2020

Tax Preparer/Data Entry Clerk

Dept. Of Taxation
01.2008 - 02.2016

High School Diploma -

Trenton Central High School

Similar Profiles

CREATE PROFILE
Bridget Lynch