Bridget Pollard

• Maintained productivity and quality standards at all times.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Maintained comprehensive knowledge of company services, ensuring accurate information was relayed to customers at all times.
• Operated in dynamic, high-volume environments to provide skilled assistance to more than 300 customers each day.
• Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
• Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
• Participated in ongoing training programs/courses in leadership, core values and communication.
• Communication/ conversation methods based on individual preferences, ensuring optimal engagement levels were maintained at all times.
• Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
• Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
• Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines. I will go far and beyond for customers.
• Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
• Exhibited high energy and professionalism when dealing with customers and staff.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Delivered prompt service to prioritize customer needs.
• Trained new personnel regarding company operations, policies and services.

Customer service with airport vendors and passengers. Direct traffic entering/exiting work area. Led a traffic team daily. Serve my team with any tools that was needed to do the job. (Reflector vest, patons, water, experience and fair/great decision making). Execute crowd control during emergencies or when certain resources weren't offered. (Trains/Subway out of service) Respond to medical calls, lost luggage, force doors and disturbances. Assist with inclement weather (essential worker) Work with the Houston Police Department, Fire Department, maintenance, Custodial, Airport Operations Communication Center. Observe and report customers, building, emergencies and traffic.