Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Bridget Reinhart

Paragould,AR

Summary

Accomplished professional with a proven track record in database administration and customer service excellence, notably at Teleflora. Skilled in maintaining confidentiality and leveraging Microsoft Office to enhance operational efficiency. Demonstrated ability to improve customer satisfaction and streamline processes, contributing significantly to organizational goals. Exceptional in verbal communication and problem-solving, adept at fostering client relations and driving successful outcomes. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

26
26
years of professional experience

Work History

Point of Sale Admin Clerk

Teleflora
06.2023 - Current
  • Entered data into system and updated customer contacts with information to keep records current.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Input data and processed system change to generate accurate reports.
  • Created and updated records and files to maintain document compliance.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
  • Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.

Secretary

Greene County Tech School District
08.2018 - 05.2023
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Created and updated records and files to maintain document compliance.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Screened visitors and issued badges to maintain safety and security.
  • Improved document processing times by implementing digital archiving systems and reducing paper waste.
  • Created detailed reports summarizing critical data points such as budgets or performance metrics for easy review by upper management.
  • Collaborated with cross-functional teams on special projects to achieve successful outcomes within deadlines.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Volunteered to help with special projects of varying degrees of complexity.

Manager of Flea Market

Paragould Flea Market & Antiques
01.2012 - 08.2018
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Substitute Teacher, K-12

ESS
02.2015 - 05.2018
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Supervised lunchroom and recess activities.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
  • Enforced school and class rules to maintain order in classroom.

Administrative Assistant

East Side Baptist Church
03.2007 - 08.2011
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Customer Service

Teleflora
12.1998 - 05.2005
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Streamlined call handling processes for improved efficiency and reduced wait times.
  • Developed expert product knowledge by attending training sessions and keeping up-to-date with company policies and procedures.
  • Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
  • Proactively identified potential challenges and offered innovative solutions for addressing them before they became critical issues.
  • Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
  • Increased customer loyalty through personalized interactions, building rapport with clients.
  • Collaborated with team members to achieve monthly sales targets through upselling strategies.
  • Assisted in training new hires, sharing best practices for exceptional customer service delivery.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business.
  • Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
  • Balanced competing priorities effectively while consistently meeting deadlines in a fast-paced work environment.
  • Provided support during peak periods, effectively managing workload to avoid dropped calls or missed opportunities.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Asked open-ended questions and researched issues in system to resolve various customer billing errors.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and provided backup support for organizational leadership.

Education

High School Diploma -

Greene County Tech School District
Paragould, AR
05.1992

Skills

  • Clerical Support
  • Maintaining confidentiality
  • Verbal and written communication
  • Database entry
  • Database Administration
  • Spreadsheets Management
  • Microsoft Office
  • Attention to Detail
  • Data Entry
  • Flexible and Adaptable
  • Professional and mature
  • Reliability
  • Multitasking
  • Organizational Skills
  • Customer Service
  • Office Administration
  • Organization
  • Keyboarding skills
  • Appointment Scheduling
  • File Management
  • Document Preparation
  • Confidentiality understanding
  • Sales Support
  • Multi-Line Phone Systems
  • Supply Restocking
  • Spreadsheet Management
  • Record preparation
  • Inventory purchasing
  • Database Maintenance
  • Report Generation
  • Teacher relations
  • Data Verification
  • Business Correspondence
  • Fast Learner
  • Multitasking and Time Management
  • Recordkeeping
  • Customer and client relations
  • Excel spreadsheets
  • Administrative Support
  • Employee Communications
  • Social media knowledge
  • High Volume Phone Inquiries
  • Multi-line phone proficiency
  • Filing and data archiving
  • Word Processing
  • Editing and proofreading
  • Team Leadership
  • Staff Training and Development
  • Staff Management
  • Operations Management
  • Sales Techniques
  • Policy Implementation
  • Schedule Preparation
  • Sales management
  • Workforce Management
  • Business Administration
  • Business Planning
  • Financial Management
  • Expense Tracking
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Positive Attitude
  • Adaptability and Flexibility
  • Multitasking Abilities
  • Excellent Communication
  • Hiring and Training
  • Scheduling and Coordinating
  • Goal Setting
  • Professional and Courteous
  • Documentation And Reporting
  • Good Judgment
  • Administration and Reporting
  • Performance reviewing
  • Budget Administration
  • Written Communication
  • Project Management

Additional Information

Volunteer Information:


Arkansas Children's Hospital in Little Rock. I served as President of The Circle of Friends in Paragould, AR. During my time as President i raised awarded and oversaw fundraisers.


Relay for Life: Served as Chairman for the Relay for Life in Paragould, AR. My family had a team and over a span of 12 years we raised over $350,000 for this organization.


Arkansas State Baptist Association Acts 1:8 Day. I served as the project manager and oversaw 3,000+ missionaries by placing them at a designated job site on an excel spreadsheet.


Greene County Tech FFA Alumni- I have served as Secretary for this group for 10 years and took minutes at the monthly meetings.


References:

References available upon request

Timeline

Point of Sale Admin Clerk

Teleflora
06.2023 - Current

Secretary

Greene County Tech School District
08.2018 - 05.2023

Substitute Teacher, K-12

ESS
02.2015 - 05.2018

Manager of Flea Market

Paragould Flea Market & Antiques
01.2012 - 08.2018

Administrative Assistant

East Side Baptist Church
03.2007 - 08.2011

Customer Service

Teleflora
12.1998 - 05.2005

High School Diploma -

Greene County Tech School District

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Bridget Reinhart