Bridget Sanchez
Garland,TX
Summary
Friendly Call Agent handles fast-paced call center settings. Offering excellence Skill and Skill abilities. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Call Representative
Spire Recovery Solutions
01.2024 - 04.2024
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
- Maintained contact with customers to request referrals.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Made Number cold calls per day resulting in client base growth by Number%.
Daycare Teacher
Willis Early Learning Center
08.2020 - 08.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
Education
Diploma -
Lake Highlands High School
Dallas, TX06.2020
Skills
- Customer Service
- Goal-Oriented
- Call Center Customer Service
- Customer Correspondence
- Language Fluency
- Complaint resolution
- Account Management
- Problem-solving skills
- Customer communications
- Call center experience
- Interpersonal Skills
- Calm Under Pressure
- Money handling abilities
- Call Center Operations
- Sales expertise
bilingual : Spanish and English
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Representative
Spire Recovery Solutions
01.2024 - 04.2024
Daycare Teacher
Willis Early Learning Center
08.2020 - 08.2022
Diploma -
Lake Highlands High School
Similar Profiles
Angelina PazAngelina Paz
Call Center Representative at Spire Recovery SolutionsCall Center Representative at Spire Recovery Solutions
Brynn HowellBrynn Howell
Administrator at Spire Recovery SolutionsAdministrator at Spire Recovery Solutions
Lydia TaylorLydia Taylor
Customer Service Representative at Spire Recovery SolutionsCustomer Service Representative at Spire Recovery Solutions