Summary
Overview
Work History
Education
Skills
Timeline
Manager

Bridget Schwalm

Morris,IL

Summary

Customer and Retail service worker for 4 years, committed to ensuring customer satisfaction by providing exceptional service for each person, turning negatives into positives. Able to work independently or with a team.

Overview

4
4
years of professional experience

Work History

Manager

AMC Theatres
10.2023 - Current
  • Enhanced customer satisfaction by maintaining communication and resolving issues promptly.
  • Resolved staff member conflicts, listening to concerns and finding a middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Adapted quickly to priorities while maintaining attention to detail.

Lead Cleaner

Maid to Be Clean
01.2023 - 11.2023
  • Enhanced client satisfaction by delivering cleaning services tailored to individual needs.

Tanning Consultant

Unlimited Tan
08.2022 - 11.2022
  • Managed calls while maintaining service quality and customer satisfaction.
  • Advised clients on tanning solutions based on skin type and desired outcomes.

Retail Sales Associate

Goodwill
05.2021 - 07.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Resolved customer complaints effectively, fostering positive relationships and repeat business.

Education

High School Diploma -

Morris Community High School
Morris IL
05-2022

Skills

  • Customer service
  • Lead with Vision and Purpose (ex
  • Communicate with impact
  • Collaborate and Build Alignment
  • Commit to results
  • Time management
  • Decision-making

Timeline

Manager

AMC Theatres
10.2023 - Current

Lead Cleaner

Maid to Be Clean
01.2023 - 11.2023

Tanning Consultant

Unlimited Tan
08.2022 - 11.2022

Retail Sales Associate

Goodwill
05.2021 - 07.2022

High School Diploma -

Morris Community High School

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