Bridget Schwalm
Morris,IL
Summary
Customer and Retail service worker for 4 years, committed to ensuring customer satisfaction by providing exceptional service for each person, turning negatives into positives. Able to work independently or with a team.
Overview
4
4
years of professional experience
Work History
Manager
AMC Theatres
Morris, IL
10.2023 - Current
- Enhanced customer satisfaction by maintaining communication and resolving issues promptly.
- Resolved staff member conflicts, listening to concerns and finding a middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Adapted quickly to priorities while maintaining attention to detail.
Lead Cleaner
Maid to Be Clean
Morris IL
01.2023 - 11.2023
- Enhanced client satisfaction by delivering cleaning services tailored to individual needs.
Tanning Consultant
Unlimited Tan
Morris, IL
08.2022 - 11.2022
- Managed calls while maintaining service quality and customer satisfaction.
- Advised clients on tanning solutions based on skin type and desired outcomes.
Retail Sales Associate
Goodwill
Morris, IL
05.2021 - 07.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
Education
High School Diploma -
Morris Community High School
Morris IL05-2022
Skills
- Customer service
- Lead with Vision and Purpose (ex
- Communicate with impact
- Collaborate and Build Alignment
- Commit to results
- Time management
- Decision-making
Timeline
Manager
AMC Theatres
10.2023 - Current
Lead Cleaner
Maid to Be Clean
01.2023 - 11.2023
Tanning Consultant
Unlimited Tan
08.2022 - 11.2022
Retail Sales Associate
Goodwill
05.2021 - 07.2022
High School Diploma -
Morris Community High School