Bridget Sevigny
Vancouver,WA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Overview
2
2
years of professional experience
Work History
Patient Service Representative Senior
The Vancouver Clinic
Vancouver , WA
12.2019 - Current
Greeting patient at check in with a kind and professional manner.
Ensuring accuracy of patient information and insurance coverage.
Responds to all telephone communications in a caring and professional manner.
Processes messages promptly and accurately following HIPPA guidelines. Effectively communicates patient's requests to appropriate personal.
Schedules patient's appointments/referrals per established department protocols.
Ensures proper authorization/approval is linked for each visit when applicable.
Responds to patient's questions regarding referrals or contact s referral team for collaboration.
Monitors daily appointments for any needed referral adjustments.
Completing the check-out process: to include seeking patient feed back scheduled necessary follow up visits.
Clearly communicating with all office staff in a courteous manner that supports a cooperative team.
Demonstrate trustworthiness by collecting patient payment, reconciling tills and securing the suite at the end of the day.
Education
High School Diploma -
San Diego High School
San Diego, CA06.1986
Skills
- Building Rapport and Credibility
- Resolving Problems
- Patient Needs Assessment and Referral
- Registration and Scheduling
- Administrative and Office Support
- Organized and Efficient
- Explaining Policy and Procedures
- Verbal and Written Communication
- Documenting and Recording Information
- Helpful and Service-Oriented
- Gathering Information from Patients
- Calm and Effective Under Pressure
- Caring and Empathetic
- Patient Confidentiality and Data Security
- Communicating to Patients and Families
- Schedule Coordination
- Patient Registration
- Reliability and Dedication
- Conflict Resolution
- Time Management and Prioritization
Timeline
Patient Service Representative Senior
The Vancouver Clinic
12.2019 - Current
High School Diploma -
San Diego High School