Bridget Sheahan
Talking Rock,GA
Summary
Proven expertise in front desk operations and HIPAA compliance, demonstrated through successful coordination at Riverstone Medical Complex. Excelled in patient scheduling and medical records management, enhancing office efficiency. Skilled in Microsoft Office and telephone etiquette, ensuring high-quality patient service. Achieved a welcoming atmosphere, reflecting strong multitasking and interpersonal abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Riverstone Medical Complex
05.2023 - 07.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Server
Longhorn Steakhouse
04.2021 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Applied Science - Medical Laboratory Technology
Dalton State College
Dalton, GA05.2026
High School Diploma -
Gilmer High School
Ellijay, GA05.2018
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Microsoft Office
- HIPAA Compliance
- Medical Billing
- Electronic Medical Records
- Medical Records Management
- Medical Charting
- Medical Office Procedures
Timeline
Medical Receptionist
Riverstone Medical Complex
05.2023 - 07.2024
Server
Longhorn Steakhouse
04.2021 - 07.2023
Associate of Applied Science - Medical Laboratory Technology
Dalton State College
High School Diploma -
Gilmer High School
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