Bridget Thompson
Stigler,OK
Summary
Dedicated customer service professional with proven skills in problem resolution and effective communication. Committed to enhancing customer satisfaction and fostering positive relationships through proactive support and adaptability.
Overview
11
11
years of professional experience
Work History
Temp Customer Service Agent
FiveStar Call Center
Remote
03.2026 - 03.2026
- Collaborated with team members to resolve complex customer concerns efficiently.
- Adapted quickly to new processes and technologies in a fast-paced environment.
- Maintained detailed records of customer interactions for quality assurance purposes.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Computer Science Teacher
Stigler Public Schools
Stigler, OK
08.2024 - 10.2025
- Taught computer science fundamentals, digital literacy, and technology applications
- Managed scheduling, lesson planning, and record-keeping with attention to detail
- Demonstrated strong communication and multitasking skills in a fast-paced environment
- Developed engaging lesson plans integrating technology to enhance student understanding of computer science concepts.
- Facilitated hands-on coding projects, fostering collaboration and critical thinking among students.
- Provided individualized support to students, addressing diverse learning needs and promoting academic growth.
- Participated in professional development workshops to stay current with emerging technologies and teaching methodologies.
Certification Specialist
Home Based Services and Resources
Remote
01.2023 - 08.2024
- Handled data entry, document verification, and organization of certification records
- Maintained accurate digital files and assisted with scheduling and client communication
- Provided administrative support and ensured confidentiality of sensitive information
- Developed and maintained certification tracking systems to ensure compliance with regulatory standards.
- Evaluated certification applications for accuracy and completeness, streamlining review processes.
Personal Assistant
Freelance / Independent Contractor
Remote
05.2015 - 01.2023
- Managed complex calendars and schedules for multiple clients, optimizing time management.
- Coordinated travel arrangements and itineraries, ensuring seamless logistics and compliance with client preferences.
- Assisted in project management tasks, tracking progress and deadlines to ensure timely completion of deliverables.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
Education
Associate of Arts - General Education
Connors State College
Warner, OKNo Degree - Bachelor's of Applied Science - Elementary Edu
Southeastern Oklahoma State University
Durant, OKTeaching Assistant Certificate - Early Childhood Development
Kiamichi Technology Center
McAlester, OK05-2013
GED -
Eufaula High School
Eufaula12-2012
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Active listening
- Customer complaint resolution
- Customer relations
- Complaint handling
- Service-oriented self-starter
- Call control
- Payment processing
- Inbound customer service
- Billing inquiries
- Typing speed
- Documentation and reporting
- Delivery tracking
- Order placement
- Escalation management
- Case management
- Multitasking and organization
- Reliability and punctuality
- Team collaboration
- Adaptability and flexibility
Timeline
Temp Customer Service Agent
FiveStar Call Center
03.2026 - 03.2026
Computer Science Teacher
Stigler Public Schools
08.2024 - 10.2025
Certification Specialist
Home Based Services and Resources
01.2023 - 08.2024
Personal Assistant
Freelance / Independent Contractor
05.2015 - 01.2023
Associate of Arts - General Education
Connors State College
No Degree - Bachelor's of Applied Science - Elementary Edu
Southeastern Oklahoma State University
Teaching Assistant Certificate - Early Childhood Development
Kiamichi Technology Center
GED -
Eufaula High School