Micah Kier
Lithia Springs,GA
Summary
Versatile professional with expertise in customer service, logistics, and security. Adept at maintaining high operational standards, ensuring safety, and fostering teamwork to deliver exceptional customer experiences and support organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Temp
Wayne Dalton Sales Center
Atlanta, USA
09.2025 - Current
- Resolved customer concerns efficiently, contributing to high satisfaction levels.
- Provide professional customer support for product inquiries, orders, and service requests.
- Process transactions accurately and maintain detailed customer records.
- Collaborated with team members to streamline daily operations and enhance service quality.
Driver
Manheim
Atlanta, USA
11.2023 - 08.2025
- Safely operate vehicles in auction lanes and premises, adhering to all driving regulations.
- Executed vehicle parking and alignment, optimizing auction flow and minimizing delays.
- Coordinated and managed auction sale days, ensuring vehicles were staged in correct lanes and positioned on time for seamless operations.
- Managed inventory and organization of high-end and electric (EV) vehicles, ensuring accurate tracking and strategic lot placement for enhanced visibility.
- Maintained EV battery charge levels and documented operational concerns, contributing to quality control and vehicle readiness.
- Assist with vehicle maintenance including tire inflation and jump-starting.
Security Officer
PSI
Atlanta, USA
01.2024 - 05.2024
- Enforced security protocols, maintaining a safe environment for all personnel.
- Addressed security breaches promptly, minimizing potential risks to property and individuals.
- Monitored property, reporting unauthorized access and emergencies to ensure safety.
Production Associate
Home Chef
Lithia Springs, USA
05.2022 - 10.2023
- Verified production specifications and upheld quality control standards to ensure product consistency.
- Operated machinery to package products efficiently for shipment.
- Coordinated with departments to enhance production workflow and minimize delays.
Floor Staff
Goodwill Thrift Store
Douglasville, USA
02.2020 - 08.2021
- Guided customers in product selection to enhance the shopping experience.
- Restocked shelves and arranged merchandise for optimal visibility.
- Partnered with team members to ensure timely service delivery.
Cook and Cashier
Five Guys
Douglasville, USA
05.2019 - 01.2020
- Delivered friendly and efficient customer service, enhancing customer satisfaction and loyalty.
- Prepared food following strict company standards, ensuring quality and consistency.
- Maintained clean and sanitary kitchen, contributing to overall food safety and hygiene.
Education
Some College - Biology
Alabama State University
Montgomery, AL12-2026
High School -
Center Point High School
Center Point, AL01-2022
Skills
- Customer Service
- Customer Engagement
- Customer Relationship Management
- Order Processing
- Onboarding Assistance
- Sales Support
- Customer Feedback Analysis
- Quality Assurance
- Microsoft Applications
- Inventory Management
- Problem Solving
- Time Management
- Adaptability and flexibility
- Conflict Resolution
- Team Building
- Communication Skills
- Product Knowledge
Timeline
Customer Service Temp
Wayne Dalton Sales Center
09.2025 - Current
Security Officer
PSI
01.2024 - 05.2024
Driver
Manheim
11.2023 - 08.2025
Production Associate
Home Chef
05.2022 - 10.2023
Floor Staff
Goodwill Thrift Store
02.2020 - 08.2021
Cook and Cashier
Five Guys
05.2019 - 01.2020
Some College - Biology
Alabama State University
High School -
Center Point High School