Bridget Williams
Memphis,TN
Summary
Dynamic leader with a proven track record at Marcos's Pizza, enhancing operational efficiency and team cohesion. Excelled in operations management and leadership, boosting sales and profitability through strategic planning and strong client relationships. Skilled in problem resolution and team building, consistently achieving high employee satisfaction and customer service excellence.
Overview
20
20
years of professional experience
Work History
General Manager
Marcos's Pizza
Sanderlin Ave
01.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Server
Staks Pancake Kitchen
Memphis, TN
04.2018 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Teller
Fort Sill National Bank
Memphis, TN
01.2013 - 04.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Assistant Manager
Quick Shop
Cordova, TN
05.2009 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Young 2yr Old Teacher
Lambs and Ivy Preschool
Memphis, TN
03.2004 - 05.2009
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Diploma -
White Station High School
Memphis, TN05.2002
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Timeline
General Manager
Marcos's Pizza
01.2021 - Current
Server
Staks Pancake Kitchen
04.2018 - 01.2021
Teller
Fort Sill National Bank
01.2013 - 04.2018
Assistant Manager
Quick Shop
05.2009 - 01.2013
Young 2yr Old Teacher
Lambs and Ivy Preschool
03.2004 - 05.2009
Diploma -
White Station High School