Bridgete Georges
Menifee,CA
Summary
Dynamic customer service professional with a proven track record at 99 Cents Store, excelling in complaint resolution and active listening. Skilled in enhancing customer satisfaction through effective communication and product knowledge, fostering loyalty and repeat business. Committed to delivering exceptional service while maintaining professionalism in high-pressure situations.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
99 Cents Store
11.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Food Service Worker
Red Lobster
05.1991 - 07.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Caregiver
State of Illinois- Department of Correction
03.2018 - 02.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Medical Representative
Froedtert Hospital
06.2002 - 03.2020
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Assisted physicians with patient education efforts, providing resources and support as needed.
Education
Associate Degree In General Studies - General Studies
Parkside University
Kenosha, WI06.2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- Paperwork processing
- Customer education
- Store maintenance
- Product promotion
Timeline
Customer Service Representative
99 Cents Store
11.2023 - 06.2024
Caregiver
State of Illinois- Department of Correction
03.2018 - 02.2022
Medical Representative
Froedtert Hospital
06.2002 - 03.2020
Food Service Worker
Red Lobster
05.1991 - 07.2002
Associate Degree In General Studies - General Studies
Parkside University
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