Bridget M Cherane
Columbia,MD
Summary
I am an adaptable professional with extensive experience in healthcare administration,that have been recognized and promoted for exceptional communication skills and ability to manage stress effectively while addressing patient needs. I am looking for a new position where I can continue learning and promoting my skills to a team where I am still able to commit to providing compassionate care and improving practice efficiency while enforcing company protocol and policies.
Overview
7
7
years of professional experience
Work History
Certified Medical Assistant
MedStar Montgomery Medical Center
01.2024 - Current
- Sanitize, restock, and organize exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Obtain and document patient medical history, vital signs, current complaints at intake medical history, medication information, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Review and prepare patient chart to ensure smooth appointment flow.
- Manage stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handle maintenance and escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Office Manager
Columbia Counseling Center
02.2021 - 01.2024
- Collaborate with management to identify unmet needs of services and/or availability in the practice sites
- Assisted in leading team in daily operations, ensuring compliance with company policies and procedures.
- Managed time efficiently in order to complete all tasks within deadlines.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Resolved staff member ,patient, and provider complaints with a positive/productive solution.
Medical Receptionist
Columbia Counseling Center
5525 Twin Knolls Road
02.2019 - 02.2021
- Managed appointment scheduling and coordinated with healthcare providers to optimize patient flow.
- Ensured compliance with HIPAA regulations when handling patient information, protecting client privacy at all times.
- Facilitated timely insurance verifications to ensure patient eligibility and reduce claim denials.
- Analyzed account statuses to identify recovery opportunities and enhance collections processes.
- Managed high-volume calls while maintaining exceptional customer service standards.
- Created comprehensive training materials, including manuals to assist with trainees for all 5 locations.
Education
American Heart Association -
BSL
03-2026
NHA -
Certified Medical Assistant
09-2025
No Degree - General Studies
Howard Community College
Columbia, MD09-2009
High School Diploma -
Oakland Mills High School
Columbia,MD05-2007
Skills
- Excellent communication skills, both verbal and written
- Manage time efficiently in order to complete all task within deadlines
- Skilled at working independently and collaboratively in a team environment
- Proven to learn quickly and adapt to new situations
Timeline
Certified Medical Assistant
MedStar Montgomery Medical Center
01.2024 - Current
Office Manager
Columbia Counseling Center
02.2021 - 01.2024
Medical Receptionist
Columbia Counseling Center
02.2019 - 02.2021
American Heart Association -
BSL
NHA -
Certified Medical Assistant
No Degree - General Studies
Howard Community College
High School Diploma -
Oakland Mills High School