Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
BreAnn Perez
Denver,CO
Summary
Overview
12
years of professional experience
Work History
New West Physicians/OPTUM
Certified Medical Assistant
12.2021 - Current
Job overview
- Rooms patients and takes vital signs
- Administers vaccines and other injections
- Enters demographic and secure into database
- Disinfects instruments and sterilizes in autoclave
- Initiates prior authorizations for medication refills, referrals, etc.
CLC/OrthoONE at PSL
New Patient Coordinator/Certified Medical Assistant II
08.2018 - 08.2021
Job overview
- Rooms patients
- Obtains patient history
- Takes vital signs on patients
- Applies casts and splints etc
- Removal of casts and sutures
- Verifies insurance and authorizations
- Looks up referrals and reaches out to the patients
- Files patient documents into the appropriate destinations
- Enters demographic and secure information into database
- Makes outgoing calls to patients and obtains insurance info
- Schedules new patients, follow up, post op appointments etc
- Obtains prior authorizations for imaging, procedures etc.
Denver Health Orthopedic Clinic
Medical Assistant II
10.2015 - 08.2018
Job overview
- Epic proficient
- Pin care and cleaning
- Performs blood draws
- Applies casts and splints
- Removal of casts and splints
- Applies hand, wrist, and knee braces
- Rooms patients and takes vital signs
- Removes sutures, staples, and applies steri strips
- Prepares and sets up for steroid, hyalgan injections etc
- Applies dressing and bandages to wound sites and wound care
- Schedules MRI's, CT scans, Ultrasounds and follow up appointments
- CLERICAL DUTIES:
- Completes assigned tasks given by the providers
- Obtains prior authorizations and initiates external referrals
- Responsible for accurately billing Medicaid and other contracted insurances
- Schedules follow up appointments for patients to return as directed by the provider
- Registers patients for their appointment and verifies insurance coverage
- Incoming and outgoing phone calls and faxes regarding patient questions, concerns, appointments etc.
Cherry Creek Schools, Paraprofessional
09.2014 - 09.2015
Job overview
- Assists teachers with classroom lessons and activities
- Helps teach Language Arts, Mathematics and Science
- Responsible for providing a safe environment for students and staff
- Budget Control
Medical Bill Collector
04.2014 - 09.2014
Job overview
- Handles excessive volumes of accounts daily
- Sustain composure in a high-stress, fast-paced environment
- Inputs, maintains, and secures confidential client information
- Collects small and large medical bills and payments for numerous clients
- Responsible for accurately billing Medicaid and other contracted insurances
Terumo BCT
Medical Manufacturing Assembler
10.2011 - 04.2013
Job overview
- Responsible for making sure all manufactured supplies pass inspection
- Works on assembly line building blood dialysis kits, machines, and blood bags
- Requires to be crucial and accurate in timeliness, sanitation, and safety in the cleanroom
Education
Everest College
Certified Medical Assistant
11.2009
University Overview
Skills
- Scheduling
- Prior authorizations
- Customer support
- Call Center Operations
- Medical office administration
- Written and verbal communication skills
- Independence, Organization, Attention to detail
- Excellent interpersonal and communication skills
- Ability to effectively perform under tight deadlines
- Ability to interpret and analyze financial and statistical data
- Adobe Acrobat, Microsoft Outlook, Word, Excel, and PowerPoint
- Strong analytical skills and ability to stay flexible with changing priorities
- Demonstrates creative thinking and ability to develop solutions to complex issues
Timeline
Certified Medical Assistant
New West Physicians/OPTUM
12.2021 - Current
New Patient Coordinator/Certified Medical Assistant II
CLC/OrthoONE at PSL
08.2018 - 08.2021
Medical Assistant II
Denver Health Orthopedic Clinic
10.2015 - 08.2018
Cherry Creek Schools, Paraprofessional
09.2014 - 09.2015
Medical Bill Collector
04.2014 - 09.2014
Medical Manufacturing Assembler
Terumo BCT
10.2011 - 04.2013
Everest College
Certified Medical Assistant
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