Shanyah Nance
Milwaukee
Summary
Goal-oriented and patient-focused Medical Assistant, Emergency room technician and Certified Nursing Assistant with the ability to prioritize and multi-task in a fast-paced environment and under pressure, cross-trained in many clinical areas, excellent communication and interpersonal skills, seeking to pursue an upward career in the healthcare industry within a thriving healthcare organization. Empathetic, effective and motivated professional combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Froedtert Health Internal Medicine
Milwaukee
06.2022 - Current
- Greeted and roomed patients, took and recorded vital signs, collected and entered patient histories into the EMR, reviewed medication lists, and entered any updates or changes into patient's EMR
- Assisted with patient ambulation
- Prepared exam rooms to be occupied by patients via cleaning, stocking and organizing
- Responded to in-basket patient message pools to include phone messages, MyChart messages, and refill requests
- Document in electronic medical records all patient care provided
- Provide injections per provider order
- Complete all paperwork that is received in clinic, document in epic, fax or mail
- Contact insurance companies to obtain verification of patient's insurance
- Contact the patient's insurance provider to obtain prior authorization for medical supply
- Check patient's in for scheduled appointment, reschedule patient's, cancel appointments
- Discharge patient's after scheduled appointment
- Coordinate virtual visit for patient's to see provider via video conference
Certified Medical Assistant
Unity Point
Rock Island
03.2018 - 01.2025
- Administered first aid treatment or life support in prehospital settings.
- Utilized proper body mechanics when lifting and moving equipment or assisting patients.
- Participated in continuing education courses to maintain certification requirements.
- Explained medical terminology in non-complex terms o patients.
- Performed CPR and used defibrillator on cardiac patients.
- Observed and assessed incident scenes to maintain safety of first responders.
- Responded quickly to emergency calls, assessed the situation and provided appropriate treatment for illnesses or injuries.
- Observed infection control measures when treating multiple patients within a given timeframe.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Bandaged wounds and determined necessity for stitches or sutures.
- Collaborated with medical personnel to quickly treat and transport patients.
- Administered medications as prescribed by a physician.
- Calmed patients by carefully explaining each step and remaining composed.
Certified Medical Assistant
Vera French Community Mental Health Center
Davenport
11.2019 - 01.2022
- Assists with admission, transfer, and discharge process in addition to making rounds on patients and anticipating their needs
- Prepares patient and room for MD or RN assessment, evaluation, diagnostic and therapeutic procedures
- Administer and assists with direct patient care in highly stressful trauma situations
- Assists with hygiene activities as well as applying comfort and safety measures
- Obtains vital signs and routinely reassess vital signs, applies cardiac monitor/pulse oximetry, and prepares oxygen, suction equipment, and other respiratory aids
- Performs wound care such as irrigation using aseptic technique and applies simple and complex dressings appropriate for wound type
- Performs phlebotomy in addition to specimen collection and label and process specimens according to established protocols and policies
- Completes all necessary duties to ensure a clean, safe, and attractive work environment
- Maintains stock of patient care items according to standards
- Cleans and prepares for processing of equipment requiring sterilization and returns sterilized equipment to proper locations
- Documents in electronical medical records all patient care provided
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Provided excellent service to patients through personable communication.
- Assisted in developing life skills such as budgeting, time management, social skills building, job interviewing skills development.
- Maintained client records according to agency standards and regulations.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
Certified Medical Assistant
Community Health Care Center
Davenport
01.2018 - 11.2020
- Greeted and roomed patients, took and recorded vital signs, collected and entered patient histories into the EMR, reviewed medication lists, and entered any updates or changes into patient's EMR
- Assisted with patient ambulation
- Prepared exam rooms to be occupied by patients via cleaning, stocking and organizing
- Staple and suture removal from post-operative incisions
- Ordered appropriate images/tests and therapy prior to office visit and post visit
- Billed and fitted patients for DME equipment as needed
- Applied splints/casting as directed by orthopaedic surgeon
- Entered prescription orders as directed by the physician
- Contacted insurance companies to obtain verification of patient's insurance
- Contacted the patient's insurance provider to obtain prior authorization for ordered procedures or injections
- Completed disability paperwork, restriction and/or return to work/school letters
- Imported/Exported images to and from the PACS and Life Image systems
- Responded to in-basket patient message pools to include phone messages, MyChart messages, and refill requests
Certified Medical Assistant
Unity Point
Rock Island
12.2018 - 03.2020
- Greeted and roomed patients, took and recorded vital signs, collected and entered patient histories into the EMR, reviewed medication lists, and entered any updates or changes into patient's EMR
- Assisted with patient ambulation
- Prepared exam rooms to be occupied by patients via cleaning, stocking and organizing
- Responded to in-basket patient message pools to include phone messages, MyChart messages, and refill requests
- Documents in electronical medical records all patient care provided
- Provide injections per providers order
Education
Bachelor of Science - Psychology
University of Wisconsin, Milwaukee
Milwaukee, WI05-2026
Medical Assistant - Medical Assistant
Midwest Technical Institute
Moline, IL04-2018
High School Diploma -
Rock Island High School
Rock Island, IL03-2018
Skills
- ADMINISTRATIVE & CLINICAL SKILLS:
- Completed: 3/12/2018
- Medical records oversight
- HIPAA protocols
- Insurance confirmation
- Clinical documentation
- Patient education
- Telephone etiquette
- Phlebotomy techniques
- Patient documentation
- Patient scheduling
- Time management
- Multitasking and organization
- Infection control
- Sterilization techniques
- Verbal and written communication
- Problem-solving
- HIPAA compliance
- Wound care
- Medication administration
- Specimens collection and processing
- Workflow organization
- Vital sign monitoring
- Conflict resolution
- Healthcare procedures
- Medical terminology
- Electronic health records
- Injection administration
- Basic life support
- Clinical applications
- Treatment setup
- Sample collection procedures
- Inventory and supply management
- Blood pressure measurement
- Microsoft Office Venipuncture/Injections
- Data Entry (150 WPM) EKG
- Medical Terminology Casting/Splinting
- Prior Authorization/insurance Scheduling
- Verification Vital Signs
- EMR (Epic, Cerner) Room Preparation PACS
- Scheduling
Certification
- mental health aid
- cpr
- AED
- BLS
- Mandated Reporter
Affiliations
- play viola and violin
- mental health workshops
- hiking
- Research projects
- community servie
Timeline
Certified Medical Assistant
Froedtert Health Internal Medicine
06.2022 - Current
Certified Medical Assistant
Vera French Community Mental Health Center
11.2019 - 01.2022
Certified Medical Assistant
Unity Point
12.2018 - 03.2020
Certified Medical Assistant
Unity Point
03.2018 - 01.2025
Certified Medical Assistant
Community Health Care Center
01.2018 - 11.2020
- mental health aid
- cpr
- AED
- BLS
- Mandated Reporter
Bachelor of Science - Psychology
University of Wisconsin, Milwaukee
Medical Assistant - Medical Assistant
Midwest Technical Institute
High School Diploma -
Rock Island High School
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