Jermeria Watford
Panama City,USA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Certified Medical Assistant
HCA Gulf Coast Primary Care
Panama City, USA
09.2024 - Current
- Assisted physicians with patient examinations and medical procedures.
- Administered vaccinations and medications according to healthcare provider instructions.
- Managed patient records using electronic health record systems.
- Scheduled patient appointments and coordinated follow-up care efficiently.
Medical Assistant
Cardiovascular Institute of Northwest Florida
, FL
04.2022 - 09.2024
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted physicians with patient examinations and procedures.
- Prepared and maintained examination rooms for patient visits.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Educated patients about medications and care instructions clearly.
- Supported front desk operations by answering phones and greeting patients warmly.
Medical Receptionist
Cardiovascular Institute of NW Florida
03.2021 - 09.2024
- Coordinated daily patient appointments to optimize schedule and minimize wait times.
- Scheduled appointments and coordinated with medical staff daily.
- Managed patient check-in and check-out processes efficiently.
- I check patients in and out.
- Facilitated nurse communication to ensure timely assistance for patients.
- Processed insurance payments to ensure accurate billing.
- Maintained electronic health records to ensure up-to-date and accurate patient information.
Customer Service Representative
Maximus
Panama City, USA
01.2019 - 03.2021
- Handled phone inquiries, assisting individuals with Medicare situations to ensure clarity and support.
- Managed customer inquiries via phone and email, resolving issues and enhancing customer satisfaction.
- Assisted clients in navigating company services and resources effectively.
- Documented customer interactions in CRM software, maintaining accurate records for improved service continuity.
Taco Bell Manager
Taco Bell
Panama City, USA
03.2017 - 06.2020
- Provided exceptional customer service by ensuring accurate order fulfillment and addressing customer inquiries.
- Trained and mentored team members on customer service and food preparation.
- Monitored inventory levels and ordered supplies to maintain stock availability and support smooth operations.
- Managed inventory levels and placed orders for supplies.
Education
High school diploma -
Rutherford High School
Panama City, FLSkills
- Clinical experience
- Patient Care
- Injection administration
- Vital signs
- Patient observation
- EMR systems
- Electronic health records (EHR) management
- Medical terminology
- Referral coordination
- Medical records
- Medical scheduling
- Patient interaction
- Patient hygiene
- Patient transport
- Sanitation
- Environmental safety
- Administrative experience
- Clerical experience
- Receptionist skills
- Frontdesk
- Customer service
- Multi-line phone systems
- Outbound calling
- Phone etiquette
- Communication skills
- Teamwork
- Task prioritization
- Time management
- Microsoft Word
- Computer skills
- Medical software
- Availity
- Prior authorization
- English
- Medical software
- Administrative skills
- Vital signs
- Electronic health records (EHR) management
- Medical records
- Patient hygiene
- Patient interaction
- Medical scheduling
- Cardiology
- Telephone communication
Certification
- Certified Medical Assistant, 08/01/28
- BLS Certification
- CPR Certification
- Driver's License
- Property & Casualty License
- Phlebotomy
- Certified Medical Assistant (AAMA), 10/01/24
- CCMA Certification
Willing To Relocate
Panama City, FL
Additional Information - Note
I am currently getting my bachelors in healthcare administration
Timeline
Certified Medical Assistant
HCA Gulf Coast Primary Care
09.2024 - Current
Medical Assistant
Cardiovascular Institute of Northwest Florida
04.2022 - 09.2024
Medical Receptionist
Cardiovascular Institute of NW Florida
03.2021 - 09.2024
Customer Service Representative
Maximus
01.2019 - 03.2021
Taco Bell Manager
Taco Bell
03.2017 - 06.2020
High school diploma -
Rutherford High School