Bridgett Bowman
Council Bluffs
Summary
Dynamic and customer-focused professional with extensive experience at Motel 6 Hotel, excelling in reservation management and guest relations. Proven ability to resolve complaints efficiently, enhancing customer satisfaction. Known for patience and attention to detail, ensuring a seamless experience for guests while maintaining high standards of service and organization.
Overview
11
11
years of professional experience
Work History
Front Desk / Guest Service Agent
Motel 6 Hotel
Avoca, IA
07.2024 - Current
- Greeted and checked in guests, ensuring smooth arrivals and departures.
- Managed reservation systems, accurately processing bookings and modifications.
- Resolved guest inquiries and complaints efficiently, enhancing customer satisfaction.
- Provided information on hotel services and local attractions to enhance guest experience.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Conducted nightly audits of cash transactions, ensuring accuracy in financial reporting.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Cashier / Maintenance Manager
Pilot Flying J Travel Center
Avoca, IA
05.2022 - 07.2024
- Processed customer transactions efficiently, ensuring accuracy and minimizing wait times.
- Assisted in maintaining cleanliness and organization of checkout area and store displays.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems, handling cash and credit transactions securely.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Processed customer transactions efficiently using point-of-sale systems.
- Stocked, tagged and displayed merchandise as required.
- Monitored inventory levels, restocked shelves, and ensured product availability for customers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier / Wait Staff / Bartender
Embers Restaurant
Avoca, IA
01.2019 - 03.2022
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Provided exceptional customer service, resolving inquiries and enhancing guest experience.
- Maintained cleanliness and organization of work area to ensure operational efficiency.
- Assisted in training new cashiers on register operations and customer interaction protocols.
- Managed cash drawer, ensuring accurate cash handling and balance at shift end.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
House Cleaner
Murphys Cleaning
Pittsburgh, PA
02.2015 - 11.2019
- Performed detailed cleaning tasks, ensuring high standards of cleanliness and hygiene in residential spaces.
- Utilized specialized tools and cleaning products to effectively maintain various surfaces and environments.
- Adapted cleaning techniques to meet specific client preferences and requirements for each job site.
- Organized cleaning supplies efficiently, optimizing workflow and reducing time spent on preparation.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Education
High School Diploma -
AHST
Avoca, IASkills
- Reservation management
- Complaint handling
- Guest relations
- Patience and tolerance
- Work ethic and integrity
- Grounds maintenance
- Work order management
- Highly reliable
- Strong multitasking
Timeline
Front Desk / Guest Service Agent
Motel 6 Hotel
07.2024 - Current
Cashier / Maintenance Manager
Pilot Flying J Travel Center
05.2022 - 07.2024
Cashier / Wait Staff / Bartender
Embers Restaurant
01.2019 - 03.2022
House Cleaner
Murphys Cleaning
02.2015 - 11.2019
High School Diploma -
AHST