Terrance James
Springfield
Summary
Results-driven benefits professional prepared to enhance and streamline employee benefits programs. Strong focus on team collaboration and adaptability, ensuring reliable support under changing conditions. Expertise in benefits administration, compliance, and communication, coupled with a proactive approach to problem-solving and efficiency.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Worksite Benefits Coordinator
Globe Life - Liberty National Division
Springfield, MO
09.2025 - Current
- Administered employee benefits programs, ensuring compliance with regulations and company policies
- Developed and maintained strong relationships with benefit providers to enhance service delivery
- Analyzed employee feedback to identify areas for improvement in benefits offerings
- Facilitated open enrollment meetings, guiding employees through benefits options and procedures
Kitchen Manager
The Rock - Food and Friends
Springfield, MO
06.2021 - 08.2025
- Managed weekly inventory to reduce waste and enhance storage efficiency
- Supervising and leading kitchen team, including hiring, training and performance management
- Supervised kitchen staff to ensure adherence to safety and sanitation standards
Line Cook
The Rock - Food and Friends
Springfield, MO
05.2019 - 06.2021
- Portioned ingredients, operated diverse kitchen equipment, and mastered plating techniques to enhance dish presentation
- Collaborated with team members to effectively manage food preparation and cooking timelines, resulting in timely service and customer satisfaction.
- Collaborated with team members to coordinate food preparation and cooking timelines, ensuring timely service and high customer satisfaction.
Kitchen Lead
Bambinos Cafe
Springfield, MO
03.2015 - 05.2019
- Adapted quickly to high-pressure situations in a busy workplace.
- Prepared dishes according to restaurant recipes, ensuring quality and consistency
- Coordinated catering events and ensured customer satisfaction during events
Education
HVAC Courses -
Ozarks Technical Community College
05-2010
Skills
- New employee enrollment
- Time management
- Problem solving
- Benefits explanation
- Verbal communication
- Relationship building
- Teamwork and collaboration
Certification
- Missouri Life, Health and Accidental Insurance License - September 2025
- Kansas Life, Health and Accidental Insurance License - September 2025
Timeline
Worksite Benefits Coordinator
Globe Life - Liberty National Division
09.2025 - Current
Kitchen Manager
The Rock - Food and Friends
06.2021 - 08.2025
Line Cook
The Rock - Food and Friends
05.2019 - 06.2021
Kitchen Lead
Bambinos Cafe
03.2015 - 05.2019
HVAC Courses -
Ozarks Technical Community College