Bridgette Chapman
Baltimore,MD
Summary
Results-driven finance professional with a strong background in credit and collections, accounts receivable, and client risk evaluation. Proven success in reducing aging accounts, mitigating financial risk, and streamlining financial operations while developing effective forecasting tools. Trusted partner to cross-functional teams and leadership, showcasing robust ERP proficiency and a track record of driving process improvements that enhance bottom-line results. Eager to leverage analytical expertise and people-focused skills in roles related to fraud analysis or HR operations.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Specialist 2
Booz-Allen & Hamilton
01.2025 - Current
- Lead collections for major government carriers and contractors, applying expert knowledge of agency requirements and claims processes.
- Achieved a 5.5% reduction in 90+ day government accounts receivable, improving the overall health of the portfolio.
- Resolve complex claim and billing discrepancies by coordinating directly with government partners and insurance carriers.
- Track, analyze, and forecast cash collections to support financial reporting and reduce aged government receivables.
- Trained junior staff on accounts receivable best practices and software utilization.
Accounts Receivable Collections Specialist
Seneca Resources (Booz Allen Contract)
08.2024 - 01.2025
- Documented customer payment interactions and account statuses for future reference.
- Identified and resolved discrepancies in account balances by conducting thorough research and analysis of financial data.
Reduced outstanding accounts receivable balances, diligently monitoring aging reports, and pursuing collections efforts. - Handled sensitive client information discreetly while ensuring strict adherence to privacy regulations.
- Managed a high volume of accounts while maintaining excellent attention to detail in tracking payments and identifying discrepancies.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
- Reduced delinquency for assigned customer accounts and credits by 40%.
Credit and Collections Finance Specialist
Flywheel Digital
03.2023 - 08.2024
- Manage 250+ global accounts, resolving balances of up to $2.5M through customized collections strategies.
- Reduced aging by 5% through fraud detection, economic trend monitoring, and stakeholder reporting.
- Created SOPs and team templates, improving process efficiency and communication.
- Represent the company in legal collections: verify balances, file claims, and negotiate settlements.
Finance Accountant
Alkami Technology
12.2022 - 03.2023
- Reviewed client contracts for billing alignment, improving audit readiness, and reducing delays.
- Led the cleanup of past-due accounts, increasing payments by 60% in under four months.
- Produced reporting dashboards for leadership on billing status, payments, and error trends.
- Enhanced billing cycle accuracy using Excel tools to reduce discrepancies by 25%.
Accounts Receivable Coordinator
Catalent Pharma Solutions
12.2020 - 12.2022
- Reviewed client contracts for billing alignment, improving audit readiness and reducing delays.
- Led cleanup of past-due accounts, increasing payments by 60% in under 4 months.
- Produced reporting dashboards for leadership on billing status, payments, and error trends.
- Enhanced billing cycle accuracy using Excel tools to reduce discrepancies by 25%.
Senior Collections Specialist
K-Force (Contract)
12.2018 - 12.2020
- Cleared over 3 years of audit backlogs by revamping data access and internal controls.
- Handled credit risk assessments using D&B.
- Utilized advanced debt collection software to manage accounts and optimize collection efforts effectively.
- Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
Education
Some College (No Degree) -
Morgan State University
Baltimore, MD01-2028
High School Diploma -
Cristo Rey Jesuit High School
Baltimore, MD06.2011
Skills
- Compliance adherence (privacy regulations)
- Credit and collections
- Accurate payment posting
- Aging reports analysis
- Accounts receivable
- Month-end closing procedures
- Financial reporting
System Experience
- Costpoint
- Netsuite
- Bill.com
- Salesforce
- Quickbooks
- Coupa
- Stripe
- QAD
- SAP
- Smartsheet
Timeline
Accounts Receivable Specialist 2
Booz-Allen & Hamilton
01.2025 - Current
Accounts Receivable Collections Specialist
Seneca Resources (Booz Allen Contract)
08.2024 - 01.2025
Credit and Collections Finance Specialist
Flywheel Digital
03.2023 - 08.2024
Finance Accountant
Alkami Technology
12.2022 - 03.2023
Accounts Receivable Coordinator
Catalent Pharma Solutions
12.2020 - 12.2022
Senior Collections Specialist
K-Force (Contract)
12.2018 - 12.2020
Some College (No Degree) -
Morgan State University
High School Diploma -
Cristo Rey Jesuit High School