BRIDGETTE COLLINS
Wylie,TX
Summary
Experienced Director of Operations at Upkeep Med Spa with a strong track record of spearheading transformative operational initiatives, driving measurable growth, and enhancing client experiences. Possess a comprehensive scope of responsibility encompassing cross-functional leadership in operations, HR, compliance, technology, and strategic planning. Successfully positioned the company for expansion.
Overview
7
7
years of professional experience
Work History
Director of Operations
Upkeep Medspa
02.2023 - 04.2025
- Returned to oversee multi-location operations, with a focus on streamlining internal processes, team training, and revenue growth.
- Introduced advanced performance-tracking systems and enhanced staff development programs.
- Led expansion into new markets, including brand collaborations and cross-promotional opportunities.
PATIENT CARE COORDINATOR
Rana Facial Plastic Surgery
Frisco, TX
01.2023 - 02.2024
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Managed sensitive patient information with strict adherence to HIPAA guidelines.
- Collaborated with interdisciplinary teams for seamless treatment transitions.
- Explained procedures and processed payments with accuracy.
Director of Operations
Upkeep Medspa
06.2021 - 12.2022
- Managed operations with a strategic focus, assisting leadership in refining priorities.
- Boosted revenue through strategic performance enhancements and operational efficiencies.
- Enhanced efficiency of departmental operations.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
SURGICAL ASSISTANT
North Texas Dermatology
09.2019 - 06.2021
- Arranged surgical setups and ensured sterile environments.
- Assisted with procedures and emergencies to support surgical teams.
- Performed routine follow-up calls to track patient progress post-treatment, contributing to improved recovery rates.
- Managed inventory of medical supplies by routinely checking stock levels and placing timely orders when needed.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
GENERAL MANAGER
It's A Secret Medspa
01.2019 - 08.2019
- Managed staff, trained employees, and negotiated contracts.
- Oversaw P&L;, marketing, and strategic operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
LEAD SALES CONSULTANT
Ideal Image
02.2018 - 01.2019
- Delivered exceptional customer service and exceeded sales goals.
- Monitored performance, negotiated terms, and supported team growth.
- Conducted product demonstrations and presentations for prospective clients, highlighting key features and benefits.
- Spearheaded efforts to resolve customer disputes promptly, maintaining high levels of client satisfaction despite challenges encountered during transactions.
- Balanced multiple responsibilities including lead generation, pipeline management, proposal creation while consistently meeting deadlines.
- Established trust with clients by offering insightful product recommendations based on their unique needs.
Education
Cosmetology License -
Toni & Guy Hairdressing Academy
Dallas03.2011
Skills
- Operational efficiency
- Strategic planning
- Operations oversight
- Strategic planning and execution
- Performance analysis
- Staff training/development
- Customer service management
- KPI tracking
- Hiring and onboarding
- Revenue growth
Timeline
Director of Operations
Upkeep Medspa
02.2023 - 04.2025
PATIENT CARE COORDINATOR
Rana Facial Plastic Surgery
01.2023 - 02.2024
Director of Operations
Upkeep Medspa
06.2021 - 12.2022
SURGICAL ASSISTANT
North Texas Dermatology
09.2019 - 06.2021
GENERAL MANAGER
It's A Secret Medspa
01.2019 - 08.2019
LEAD SALES CONSULTANT
Ideal Image
02.2018 - 01.2019
Cosmetology License -
Toni & Guy Hairdressing Academy