Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Bridgette Craft

Valdosta

Summary

Certified Professional Biller with a proven track record in revenue cycle management. Looking to contribute to company growth, help meet organizational goals, and empower others.

Overview

6
6
years of professional experience
1
1
Certification

Work History

RCM Supervisor

FirstSource
03.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.

Associate Manager RCM Reimbursement

Azalea Health Innovations
01.2022 - 02.2024
  • Maintain days in AR
  • Establish and maintain professional relationships with more than 60 clients
  • Identify and solve key cross-functional business challenges
  • Effectively handle internal and external company communications related to business objectives
  • Collaborate with other functional departmental leaders to align goals and streamline processes
  • Analyze and explain reports, including KPIs, to clients as well as customer success department
  • Develop and initiate plans of action when needed for continuous improvement
  • Build workflows to improve and expedite billing processes
  • Prepare and execute regular 1:1 meetings with all direct reports for performance review and feedback
  • Audit all denials worked by specialists for accuracy on corrected claim submissions and appeals.

Senior Reimbursement Specialist

Azalea Health Innovations
09.2019 - 01.2022
  • Follow up with all payers (commercial, Medicaid, Medicare, WC) for claims resolution and payment information
  • Identified, analyze, and research root cause of repeated denials and developed plan of action
  • Posted insurance payments as well as adjustments per payer EOB
  • Demonstrated working knowledge of CPT, ICD10, and HCPCS codes as well as regulatory coding changes
  • Interpreted and submitted medical records to all payers for reconsiderations and appeals
  • Ensured claims were billed with correct CPT, modifiers, and all required fields required by payer.

Upfront Review

American Homepatient
10.2018 - 09.2019
  • Processed incoming durable medical equipment orders including qualifying patients for equipment
  • Log CMNs, authorizations, and delivery tickets
  • Reviewed held claims or missing information needed for claim submission and worked with clients to obtain said information

Education

Surgical Technology -

Wiregrass Technical College
01.2012

Skills

  • Time Management
  • Leadership
  • Experience
  • Tenacity
  • Teamwork
  • Verbal and Written Communication
  • Project Management
  • Business Development
  • Business Strategy
  • Ability to Multitask

Certification

AACP Certified Professional Biller

Personal Information

Title: Revenue Cycle Management

Timeline

RCM Supervisor

FirstSource
03.2024 - Current

Associate Manager RCM Reimbursement

Azalea Health Innovations
01.2022 - 02.2024

Senior Reimbursement Specialist

Azalea Health Innovations
09.2019 - 01.2022

Upfront Review

American Homepatient
10.2018 - 09.2019

Surgical Technology -

Wiregrass Technical College

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