Chelsea Pennington
Hammond
Summary
Hi my biggest achievement was going back to school to get my associates degree. I was very scared cause i had been out of school for awhile but I did. I graduated with honors. I then started working through firstsouce with bcbsm. I have been here for 4 years now and absolutely love it. I am a great Customer Service Representative excelling in active listening and critical thinking. Enhanced service delivery efficiency by mastering customer service software and documenting valuable customer feedback. Committed to providing exceptional support and fostering team collaboration to drive customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Firstsource
2021 - Current
- Assisted customers with inquiries, providing accurate product information and support.
- Learned to navigate customer service software for efficient issue resolution.
- Supported team members by documenting customer interactions and feedback.
- Adapted quickly to new processes, enhancing overall service delivery efficiency.
Education
Associate of Science - Medical Assistance
Ultimate Medical Academy
Clearwater, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Firstsource
2021 - Current
Associate of Science - Medical Assistance
Ultimate Medical Academy