Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmen Manzanares

Dallas,TX

Summary

To secure a long-term position, which would allow me to apply knowledge, production, and dedication in reaching the company’s and my own personal goals.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

30
30
years of professional experience

Work History

Administrative Assistant - Patient Financial Advocate

Firstsource
09.2023 - Current
  • Handled insurance verification tasks using TMHP, Inovalon and Finthrive to validate patient insurance information
  • Screen patients for eligibility of State and Federal programs
  • Identify all areas of patient’s needs and assist them with an application for the appropriate agency for assistance
  • Initiate the application process when possible
  • Advise patients of the appropriate assistance program(s) to best suit their individual needs
  • Provide detailed instructions to patients regarding securing all available program benefits
  • Advise patients of program time limitations & ensure that all deadlines are met
  • Complete all necessary steps in locating patients & involving the outside field staff when needed
  • Obtain all necessary information from patients upon the initial contact when possible
  • Record thorough & accurate documentation on patient accounts in the CUBS system
  • Meet daily productivity goals and objectives as assigned by management
  • Maintain confidentiality of account information at all times
  • Assist with other projects as assigned by management
  • Proficient PC knowledge and the ability to type 30-50 wpm
  • Ability to prioritize multiple tasks in a busy work environment
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Intake Specialist

Atraxia Law
06.2021 - 06.2023
  • Gather specific information to determine eligibility.
  • Facilitated client intake processes, ensuring accurate documentation and compliance with legal standards.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Assessed clients' needs and determined eligibility for intake services.

Package Handler

FedEx Ground
03.2021 - 05.2021
  • Assisted in loading delivery trucks with prepared packages.
  • Sorted items according to its destination.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Litigation Paralegal

Jim Adler & Associates
05.2019 - 10.2020
  • Answered client calls and responded to inquiries, using open-ended questions skills to obtain information.
  • Accurately handled data entry for 80 clients into company-based software.
  • Reviewed contracts and legal documents for accuracy, highlighting potential issues for resolution.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Managed litigation case files and ensured compliance with legal procedures and deadlines.
  • Conducted thorough legal research to support attorneys in case preparation and strategy development.
  • Drafted legal documents, including pleadings, motions, and discovery requests with precision.

FC Associate

Amazon
08.2018 - 12.2018
  • Affixed accurate labels to customer packages to prevent unnecessary delays in loading ordered goods.
  • Oversaw daily operations, ensuring compliance with safety protocols and company standards.
  • Examined packages and goods for damage and notified vendors of specific issues requiring attention.

Patient Care Technician

Fresenius Medical Care
10.2014 - 07.2016
  • Perform vascular access cannulation and report any difficulties in cannulation or unusual findings to nurse.
  • Initiate dialysis treatment according to prescribed orders including blood flow and dialyzate flow.
  • Performed administration of Heparin as delegated or as allowed by state law.
  • Monitored patient vitals and reported changes to nursing staff for timely intervention
  • Streamlined patient intake processes, improving overall workflow efficiency within the unit
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.

Patient Information Representative

Dallas Nephrology Associates
02.2013 - 10.2014
  • Verified insurance benefits and obtained pre-authorization before any medical procedures were performed.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Processed monthly reports for department performance.
  • Examined claims, records and procedures to grant approval of coverage.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Provided support for the recruiting process (e.g., scheduling interviews, sending background checks, and contacting selected candidates).
  • Provided customer service and support for both internal and external customers for HR-related process.
  • Assisted with maintenance of job files, ensured proper disposition on all applicants.
  • Conducted the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee file), including I9 completion/compliance.
  • Maintained personnel files for all employees.

Medical Assistant

On Assignment Healthcare
01.2012 - 03.2013
  • Administered patient care, including vital sign monitoring and medical history documentation.
  • Assisted healthcare providers with examinations and procedures to ensure patient comfort and safety.
  • Managed scheduling of appointments, optimizing clinic workflow and patient flow efficiency.
  • Maintained accurate electronic health records, ensuring compliance with regulatory standards.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Phlebotomist

Clinical Pathology Laboratory
10.2010 - 01.2012
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug tests.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Performed venipuncture and capillary draws, ensuring patient comfort and safety.
  • Maintained accurate patient records and lab documentation to support diagnostic processes.
  • Collaborated with healthcare professionals to coordinate timely specimen collection and processing.
  • Monitored inventory levels of phlebotomy supplies, reducing waste through efficient resource management.
  • Analyzed blood samples using advanced laboratory equipment to ensure precise test results.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.

Clinical Assistant

Duncanville Independent School District
09.2004 - 09.2010
  • Managed students who have chronic health conditions and students with disabilities.
  • Administer medication as needed, working with parents and teachers to create and enforce care plans.
  • Keep track of students’ vaccination records.
  • Provide basic healthcare to students in case of injury or acute illness.
  • Coordinated health screenings and maintained accurate student health records for compliance purposes.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Managed inventory levels of medical supplies within the clinic setting, ensuring adequate stock availability for seamless daily operations.

Operations Clerk

United Parcel Service
06.1999 - 06.2005
  • Provided clerical and administrative support to the operations department.
  • Prepared packages for shipment by generating-shipment invoices and setting up courier deliveries.
  • Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.

Medical Assistant

Calvin Dixon M.D.
06.1995 - 01.2001
  • General office duties which also included upkeep of medical records.
  • Performed clerical duties, such as work processing, data entry, answering phones and filing.
  • Verified medical insurance and collected co-payments.
  • Conducted preliminary evaluations, including vital signs and documented results with accuracy.

Education

Paralegal -

Arlington Career Institute
Grand Prairie, TX
09.2018

Associate of Science - undefined

Dallas County Community College
Dallas, TX
04.2016

Medical Assistant - undefined

San Antonio College of Medical & Dental Assistant
McAllen, TX
08.1989

Skills

  • Bilingual
  • Responsible
  • Efficient planning
  • Leading people
  • People focus
  • Teamwork
  • Positive attitude
  • Ability to adapt

Work Type

Full Time

Work Location

Remote

Timeline

Administrative Assistant - Patient Financial Advocate

Firstsource
09.2023 - Current

Intake Specialist

Atraxia Law
06.2021 - 06.2023

Package Handler

FedEx Ground
03.2021 - 05.2021

Litigation Paralegal

Jim Adler & Associates
05.2019 - 10.2020

FC Associate

Amazon
08.2018 - 12.2018

Patient Care Technician

Fresenius Medical Care
10.2014 - 07.2016

Patient Information Representative

Dallas Nephrology Associates
02.2013 - 10.2014

Medical Assistant

On Assignment Healthcare
01.2012 - 03.2013

Phlebotomist

Clinical Pathology Laboratory
10.2010 - 01.2012

Clinical Assistant

Duncanville Independent School District
09.2004 - 09.2010

Operations Clerk

United Parcel Service
06.1999 - 06.2005

Medical Assistant

Calvin Dixon M.D.
06.1995 - 01.2001

Associate of Science - undefined

Dallas County Community College

Medical Assistant - undefined

San Antonio College of Medical & Dental Assistant

Paralegal -

Arlington Career Institute

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