Cheyenne Price
Waynesburg,PA
Summary
Healthcare professional with a proven track record at Firstsource for enhancing patient financial literacy and reducing anxiety through compassionate support. Skilled in Medicaid/Medicare policies, ICD-10 coding, and EPIC software. Searching for new opportunities closer to home.
Overview
4
4
years of professional experience
Work History
Patient Financial Advocate
Firstsource
07.2023 - Current
- Successfully resolved account balances for medical services provided by healthcare facilities by screening patients for Medicaid and other state and federal assistance programs.
- Reduced patient anxiety surrounding medical expenses by offering compassionate support and financial guidance during difficult times.
- Assisted in the Medicaid application process and subsequent follow up with PA, WV, OH, and MD DHS offices.
- Added patient insurance to their accounts in EPIC.
- Worked closely with WVU Ruby financial counselors and care management teams to ensure that patient's could get coverage.
- Helped train new employees on Medicaid and Medicare policies.
Internship Student
Farmington Medical Center
01.2023 - 05.2023
- Greeted 40-50 patients daily while providing new patient paperwork and scanning IDs and insurance cards
- Maintain and organize a confidential filing system for over 250+ patients daily
- Process payments for patients daily, ranging from $5 to $500+ per transaction
- Utilize phone, email, and fax communications to process claims daily
In-Home Health Care Aide
Independence Care
03.2020 - 07.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Managed medication schedules, ensuring proper administration and adherence to doctor's orders.
- Assisted with patient travel to doctors offices and grocery stores
Education
Associate of Specialized Business - Medical Billing And Coding
Laurel Business Institute
Uniontown, PA05.2023
Skills
ICD-10 Coding
- EOBs
- Accounts payable/receivable
Microsoft Office
- Proficient in Microsoft Word, Excel and Adobe
Soft skills
- Time management and organizational skills
- Customer service skills and telephone etiquette
- Problem-solving abilities
- Team-work
Experience with EHR
- EPIC experience
Financial Counseling
- Well versed in Medicaid and Medicare
- Knowledgeable on WVU's charity application process
Timeline
Patient Financial Advocate
Firstsource
07.2023 - Current
Internship Student
Farmington Medical Center
01.2023 - 05.2023
In-Home Health Care Aide
Independence Care
03.2020 - 07.2021
Associate of Specialized Business - Medical Billing And Coding
Laurel Business Institute
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