Rebecca Crossland
Summary
Well-rounded professional backed by cross-functional healthcare industry and administrative experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
- Ultimate Medical Academy- HIPAA Essentials for Healthcare Professionals Certificate.
- Written and verbal communication skills necessary to work with patients and healthcare providers.
- Capable of working as a team member and independently to meet goals and objectives.
- Pay close attention to detail for accurate and compliant documentation.
- Strong organizational and time management skills with ability to establish priorities to meet timelines.
- Communication platforms- Zoom and MS teams.
- Microsoft Office Applications - Word, Excel, and Powerpoint | Type 38 WPM.
Overview
7
7
years of professional experience
Work History
Patient Care Advocate
Startek
Daingerfield
12.2025 - 05.2026
• Served as the primary point of contact for patients managing complex and chronic health conditions requiring specialty medications.
• Coordinated prescription refills, medication deliveries, and ongoing patient support to promote adherence to treatment plans.
• Assisted patients with insurance verification, prior authorizations, copay assistance programs, and billing-related inquiries.
• Collected and processed patient payments, explained copays and out-of-pocket costs, and maintained accurate billing documentation.
• Collaborated with pharmacists, healthcare providers, and insurance companies to resolve coverage issues and ensure timely access to medications.
• Maintained accurate patient records and documented interactions in compliance with HIPAA and company guidelines.
• Provided compassionate customer service, de-escalated concerns, and helped patients navigate complex healthcare and insurance processes.
Phlebotomist
Nebraska Medicine
Omaha
03.2020 - 04.2022
- Collected blood samples from patients of all ages using venipuncture and capillary techniques.
- Verified patient identity, explained procedures, and ensured comfort and safety during collection.
- Labeled, processed, and prepared specimens for laboratory testing while maintaining documentation accuracy.
- Collaborated with nurses, physicians, and lab staff to ensure timely diagnostic results.
- Managed supply inventory and performed data entry for specimen tracking.
Instructional Aide
Hughes Springs Junior High School
Hughes Springs
08.2025 - Current
- Support teachers with instructional strategies, curriculum implementation, and classroom management.
- Assist students with learning and developmental disabilities to achieve academic and personal goals.
- Enter data, file paperwork, and communicate effectively with administrators using Microsoft Outlook.
- Advocate for students, de-escalate behavioral situations, and model positive emotional regulation.
- Adapt to various classroom environments while maintaining a supportive and structured atmosphere.
Administrative Assistant / Receptionist
H&R Block
Mount Pleasant
11.2023 - 03.2024
- Scheduled appointments, managed records, and trained new employees on office procedures.
- Reviewed and verified tax documents for accuracy, reducing filing errors.
- Built rapport with clients through clear communication and education on tax-saving strategies.
- Entered financial data and prepared detailed client reports.
- Maintained strict confidentiality of client financial data in compliance with privacy standards.
Crew Member / Cashier / Customer Service
Schlotzsky’s
Mt. Pleasant
02.2019 - 02.2020
- Operated cash register, processed payments, and provided friendly customer service.
- Assisted with food preparation and order accuracy.
- Maintained cleanliness and order in front-end areas and dining spaces.
Truck Associate
Atlas Roofing
Daingerfield
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
01-2025
Certificate of Completion - Phlebotomy
Northeast Texas Community College
Mount Pleasant, TX01-2020
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Additional Professional Experience
- Hughes Springs Junior High School, Hughes Springs, TX, Instructional Aide, 08/2025, Current, Support teachers with instructional strategies, curriculum implementation, and classroom management., Assist students with learning and developmental disabilities to achieve academic and personal goals., Enter data, file paperwork, and communicate effectively with administrators using Microsoft Outlook., Advocate for students, de-escalate behavioral situations, and model positive emotional regulation., Adapt to various classroom environments while maintaining a supportive and structured atmosphere.
- H&R Block, Mount Pleasant, TX, Administrative Assistant / Receptionist, 11/2023, 03/2024, Scheduled appointments, managed records, and trained new employees on office procedures., Reviewed and verified tax documents for accuracy, reducing filing errors., Built rapport with clients through clear communication and education on tax-saving strategies., Entered financial data and prepared detailed client reports., Maintained strict confidentiality of client financial data in compliance with privacy standards.
- Schlotzsky’s, Mt. Pleasant, TX, Crew Member / Cashier / Customer Service, 02/2019, 02/2020, Operated cash register, processed payments, and provided friendly customer service., Assisted with food preparation and order accuracy., Maintained cleanliness and order in front-end areas and dining spaces.
- Atlas Roofing, Daingerfield, TX, Truck Associate, 1 year
Healthcare Industry Experience
Nebraska Medicine, Omaha, NE, Phlebotomist, 03/2020, 04/2022, Collected blood samples from patients of all ages using venipuncture and capillary techniques., Verified patient identity, explained procedures, and ensured comfort and safety during collection., Labeled, processed, and prepared specimens for laboratory testing while maintaining documentation accuracy., Collaborated with nurses, physicians, and lab staff to ensure timely diagnostic results., Managed supply inventory and performed data entry for specimen tracking.
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
Patient Care Advocate
Startek
12.2025 - 05.2026
Instructional Aide
Hughes Springs Junior High School
08.2025 - Current
Administrative Assistant / Receptionist
H&R Block
11.2023 - 03.2024
Phlebotomist
Nebraska Medicine
03.2020 - 04.2022
Crew Member / Cashier / Customer Service
Schlotzsky’s
02.2019 - 02.2020
Truck Associate
Atlas Roofing
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Certificate of Completion - Phlebotomy
Northeast Texas Community College