Kabryanna Lamb
Midway,FL
Summary
Well-rounded professional backed by health insurance, collections, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process. Pay close attention to detail for accurate and compliant documentation. Regarded as a natural people person with strong interpersonal communication skills. Problem solving skills essential in reviewing and resolving billing and coding issues. Communication Platforms – MS Teams, Zoom. Microsoft Office Applications – MS Excel, MS Word, MS Outlook. 10-key Data Entry | Type 34 WPM.
Overview
10
10
years of professional experience
Work History
Patient Care Advocate
Accredo Specialty Pharmacy
03.2025 - Current
- Order specialty medications for advanced therapies accurately, adhering to prescription and insurance guidelines to ensure timely and compliant delivery.
- Quote patient balances and process payments
- Verify prior authorization approvals and communicate updates to patients
- Verify prescribing physician information
- Update and maintain current insurance information to avoid billing discrepancies or claim denials
- Review new referrals and transferred them to dedicated clinicians to ensure comprehensive and coordinated patient care.
Account Specialist / Customer Service
Helvey & Associates
06.2022 - Current
- Managed inbound and outbound communications with patients to address outstanding medical balances.
- Negotiated payment plans with patients, processed payments, and updated patient account information to reflect accurate billing records.
- Updated patient insurance information to ensure accurate billing and prevent claim denials.
- Resolve issues in a calm, professional manner and achieve performance goals with consistency.
Customer Service Representative
LogistiCare Medical Transportation
01.2021 - 05.2022
- Served as direct point of contact for Medicare members.
- Managed high call volume, gathered member information for appointment bookings, and maintained professionalism.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Ensured on-board medical equipment was fully functional, resolved issues, and promoted a secure and reliable environment.
Customer Service Representative
Aetna Medicare Health Insurance
01.2018 - 08.2020
- Trained new hires and handled high volume of telephone calls.
- Assisted members in understanding coverage options based on individual and family needs.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
- Educated clients on rights and responsibilities throughout the appeals process, ensuring a clear understanding of expectations and potential outcomes.
- Provided high quality customer service and followed HIPAA regulations.
Crew Member / Cashier / Customer Service
Wendy’s
10.2015 - 06.2017
- Performed various tasks including food production and serving customers at the front counter.
- Took orders, operated cash register, accepted payments, and made accurate change.
- Ensured accuracy of cash drawer and maintained a clean and organized workstation and guest area.
- Worked in a fast paced, team environment and communicated effectively with managers and co-workers.
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
01.2025
HIPAA Essentials for Healthcare Professionals Certificate - undefined
Ultimate Medical Academy
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
Patient Care Advocate
Accredo Specialty Pharmacy
03.2025 - Current
Account Specialist / Customer Service
Helvey & Associates
06.2022 - Current
Customer Service Representative
LogistiCare Medical Transportation
01.2021 - 05.2022
Customer Service Representative
Aetna Medicare Health Insurance
01.2018 - 08.2020
Crew Member / Cashier / Customer Service
Wendy’s
10.2015 - 06.2017
HIPAA Essentials for Healthcare Professionals Certificate - undefined
Ultimate Medical Academy
Diploma - Medical Billing and Coding
Ultimate Medical Academy
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