Bridgette Hamilton
Lakeland,FL
Summary
Goal-focused individual seeking a position as a Claims Analyst with your company to utilize strengths to provide outstanding service.
Overview
8
8
years of professional experience
Work History
Health Information Management Analyst
Lakeland Regional Health
08.2016 - Current
- Provide excellent customer service to internal and external customers
- Maintain confidentiality, security, and accessibility of medical records.
- Ensure each patient has one electronic medical record containing only that patient's information
- Supported revenue cycle management efforts through accurate coding practices that ensured timely reimbursement from insurance providers.
- Maintained an organized filing system for easy retrieval of medical records, adhering to strict retention policies as outlined by regulatory guidelines.
- Provided exceptional customer service by responding promptly to inquiries from patients, insurance companies, and other stakeholders regarding medical records issues.
- Reduced errors in medical records by implementing a thorough review process and providing staff training on documentation practices.
- Maintained high levels of accuracy in coding diagnoses and procedures using ICD-10-CM/PCS and CPT codes.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
Education
Accredited Claims Adjuster -
Polk State College
01.2023
Skills
- Medical Terminology
- Knowledge of CPT and ICD-9 codes
- Organization Skills
- Customer Service
- Electronic Health Records Management
- Health Information Systems
- Health records review
- Training and mentoring
- Quality Control
Volunteer Youth Counselor
Lead and mentor youth in their spiritual growth. Plan and organize engaging activities, outings, and discussions. Build relationship with youth and provide guidance and support.
Timeline
Health Information Management Analyst
Lakeland Regional Health
08.2016 - Current
Accredited Claims Adjuster -
Polk State College
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