Bridgette Hierrezuelo
Lehigh Acres,Florida
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead
Food & Thought
Naples, Florida
12.2021 - Current
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
Lash Technician
Amazing Lash Studio
Naples, Florida
08.2021 - 12.2021
- Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
- Created relaxing, enjoyable atmosphere to make clients comfortable during eyelash application.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
- Scheduled, confirmed and carried out lash services at salon.
- Assisted clients in selection of lash length and color to create desired effects.
Customer Service Representative
Vareltel Inc
Fort Myers, Florida
05.2020 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Provided information regarding charge accounts and loyalty programs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Crew Leader
Wendy's
Fort Myers, Florida
12.2017 - 05.2020
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
- Monitored team members to verify work quality and address concerns.
Education
Associate of Arts - Psychology
Florida SouthWestern State College
Fort Myers, FL05.2022
High School Diploma -
Dunbar High School
Fort Myers, FL05.2020
Skills
- Cash Handling
- Computer literate
- Staff Training and Development
- Team Recruiting and Onboarding
- Time Management
- Detail-Oriented
- Customer Complaint Resolution
- Customer Service
- Appointment Scheduling
- Customer Billing
Certification
- Microsoft (word, excel, powerpoint)2019-Present
- Adobe (photoshop)2019-Present
- Licensed Esthetician - 2021-Present
Languages
English
Spanish
Timeline
Lead
Food & Thought
12.2021 - Current
Lash Technician
Amazing Lash Studio
08.2021 - 12.2021
Customer Service Representative
Vareltel Inc
05.2020 - 08.2020
Crew Leader
Wendy's
12.2017 - 05.2020
Associate of Arts - Psychology
Florida SouthWestern State College
High School Diploma -
Dunbar High School