Overview
Work History
Education
Skills
Certification
Languages
Timeline
Teacher

Bridgette Hierrezuelo

Lehigh Acres,Florida

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead

Food & Thought
Naples, Florida
12.2021 - Current
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.

Lash Technician

Amazing Lash Studio
Naples, Florida
08.2021 - 12.2021
  • Listened to guest concerns, identified appropriate solutions and resolved issues quickly with minimal expense.
  • Created relaxing, enjoyable atmosphere to make clients comfortable during eyelash application.
  • Documented guest preferences, services and feedback to create seamless experience for return visits.
  • Scheduled, confirmed and carried out lash services at salon.
  • Assisted clients in selection of lash length and color to create desired effects.

Customer Service Representative

Vareltel Inc
Fort Myers, Florida
05.2020 - 08.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Provided information regarding charge accounts and loyalty programs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Crew Leader

Wendy's
Fort Myers, Florida
12.2017 - 05.2020
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Trained employees in time management and proper ways to complete job duties.
  • Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
  • Monitored team members to verify work quality and address concerns.

Education

Associate of Arts - Psychology

Florida SouthWestern State College
Fort Myers, FL
05.2022

High School Diploma -

Dunbar High School
Fort Myers, FL
05.2020

Skills

  • Cash Handling
  • Computer literate
  • Staff Training and Development
  • Team Recruiting and Onboarding
  • Time Management
  • Detail-Oriented
  • Customer Complaint Resolution
  • Customer Service
  • Appointment Scheduling
  • Customer Billing

Certification


  • Microsoft (word, excel, powerpoint)2019-Present
  • Adobe (photoshop)2019-Present
  • Licensed Esthetician - 2021-Present

Languages

English
Spanish

Timeline

Lead

Food & Thought
12.2021 - Current

Lash Technician

Amazing Lash Studio
08.2021 - 12.2021

Customer Service Representative

Vareltel Inc
05.2020 - 08.2020

Crew Leader

Wendy's
12.2017 - 05.2020

Associate of Arts - Psychology

Florida SouthWestern State College

High School Diploma -

Dunbar High School

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Bridgette Hierrezuelo