SILA DEJAHRE SANTIAGO
Stroudsburg,PA
Summary
Friendly, outgoing, and dependable customer-service professional with experience assisting customers, managing busy environments, organizing schedules, and working as part of a team. Strong ability to make guests feel welcome while maintaining a professional and positive attitude. Experienced in communicating with people from diverse backgrounds, handling multiple responsibilities, and providing excellent service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Lead
ABM
Salt Lake City, Utah
09.2022 - 08.2024
- Welcomed and assisted airport passengers while directing them to the appropriate shuttle.
- Provided friendly, professional assistance in a busy, fast-paced environment.
- Created employee schedules and helped coordinate daily operations.
- Helped keep the work area organized and prepared for each shift.
- Communicated with coworkers and passengers to ensure smooth and efficient operations.
- Assisted with questions and concerns while maintaining a positive and professional attitude.
- Demonstrated leadership, dependability, and strong organizational skills.
Full-Time Missionary
THE CHURCH OF JESUS CHRIST OF LATTER-DAY SAINTS
San Jose, California
10.2020 - 03.2022
- Interacted daily with individuals and families from a variety of backgrounds.
- Trained and mentored new missionaries while providing encouragement and support.
- Served as a Sister Training Leader, helping lead and support a team.
- Planned and led weekly meetings, coordinating information and activities for multiple participants.
- Developed strong communication, listening, teamwork, and problem-solving skills.
- Participated in meetings with leadership and represented the organization in a professional manner.
Temporary Customer Service Agent
ADP
West Valley City, Utah
09.2019 - 12.2019
- Handled a high volume of inbound customer calls while providing friendly and professional service.
- Listened carefully to customer questions and provided accurate information.
- Maintained strong performance across company customer-service metrics.
- Managed multiple customer needs while remaining patient and courteous.
- Used company systems and knowledge-base resources to assist customers efficiently.
Front Counter / Cashier
SAGATO BAKERY
Midvale, Utah
01.2019 - 08.2019
- Welcomed customers and provided friendly, attentive service.
- Took customer orders accurately and efficiently.
- Handled cash and register transactions.
- Maintained a clean, organized, and welcoming front-counter area.
- Worked efficiently in a customer-focused environment.
- Helped create a positive experience for customers from the moment they entered the bakery.
Education
Taylorsville High School
Taylorsville, UtahSkills
- Guest & Customer Service
- Greeting & Welcoming Guests
- Communication
- Organization & Time Management
- Multitasking
- Teamwork
- Scheduling
- Problem Solving
- Cash Handling
- Conflict Resolution
- Professional & Friendly Demeanor
- Attention to Detail
- Google Docs, Gmail & Excel
- Warm & Welcoming — Naturally friendly and comfortable interacting with new people
- Organized — Able to manage schedules, prioritize responsibilities, and keep busy environments organized
- Team-Oriented — Experienced working closely with coworkers and supporting team goals
- Calm Under Pressure — Comfortable assisting multiple people and handling changing priorities in fast-paced environments
Personal Information
Title: HOSTESS | CUSTOMER SERVICE | GUEST EXPERIENCE
Timeline
Lead
ABM
09.2022 - 08.2024
Full-Time Missionary
THE CHURCH OF JESUS CHRIST OF LATTER-DAY SAINTS
10.2020 - 03.2022
Temporary Customer Service Agent
ADP
09.2019 - 12.2019
Front Counter / Cashier
SAGATO BAKERY
01.2019 - 08.2019
Taylorsville High School